Aktuelle Jobs im Zusammenhang mit Junior Guest Experience Agent - Berlin - numa group GmbH
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Berlin, Deutschland Numa Group Vollzeit**ABOUT NUMA** Hey! We’re numa. We’re a dynamic, diverse hospitality brand that’s offering uniquely designed apartments for the modern traveler. We specialize in the beauty of convenience and the delight of a design, with a totally digital guest experience and properties designed with intention. Numa properties are located in the most exciting and...
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Junior Guest Experience Agent
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Berlin, Deutschland numa group VollzeitAbout numa Bring some soul to travel. Whether you’re on a weekend trip or looking to work from anywhere, numa’s got you covered. Our apartments are located in the most exciting neighbourhoods and cities, with an emphasis on consistent quality, inspiring design and local heritage. Together with powerful in-house technology, we’re creating a digital...
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Junior Guest Experience Agent
vor 20 Stunden
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Guest Experience Expert
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Guest Experience Agent: Working Student
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Berlin, Deutschland numa group VollzeitAbout numa Bring some soul to travel. Whether you’re on a weekend trip or looking to work from anywhere, numa’s got you covered. Our apartments are located in the most exciting neighbourhoods and cities, with an emphasis on consistent quality, inspiring design and local heritage. Together with powerful in-house technology, we’re creating a digital...
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Guest Experience Agent: Working Student
vor 1 Woche
Berlin, Deutschland numa group VollzeitAbout numa Bring some soul to travel. Whether you’re on a weekend trip or looking to work from anywhere, numa’s got you covered. Our apartments are located in the most exciting neighbourhoods and cities, with an emphasis on consistent quality, inspiring design and local heritage. Together with powerful in-house technology, we’re creating a digital...
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Guest Experience Expert
vor 1 Woche
Berlin, Deutschland Marriott International, Inc Vollzeit**Additional Information** **Job Number**24189189 **Job Category**Rooms & Guest Services Operations **Location**Berlin Marriott Hotel, Inge-Beisheim-Platz 1, Berlin, Berlin, Germany, 10785 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management **"If you take good care of your associates they will take care of the costumer and the...
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Guest Experience Intern
vor 2 Wochen
Berlin, Berlin, Deutschland Habyt Vollzeit 35.000 € - 45.000 € pro JahrAbout the roleHousing is hard. One size rarely fits all, and it's a hell of a process. As the largest flexible housing company globally, Habyt's mission is to provide access to housing anywhere, for everyone. Our drive is to create solutions with a digital-first approach, making every move easy, and every house a home. If you are passionate about real estate...
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Guest Experience Supervisor
vor 22 Stunden
Berlin, Berlin, Deutschland Careers at Marriott VollzeitGerman language skills are mandatory for this position. POSITION SUMMARY Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions....
Junior Guest Experience Agent
vor 2 Wochen
**About numa**:
numa is a hospitality brand offering uniquely designed apartments for the modern traveller. We develop and operate a new category of lifestyle apartments whether it is for your weekend city trip, business travel or temporary home. Our uniquely designed apartments are located in the most exciting neighbourhoods and cities, that will make you feel like a local. numa offers you a consistent quality and guest experience no matter where your next trip will take you. To achieve our mission, we are building a proprietary technology and data platform connecting hospitality services, real estate and guest experiences.
**About The Role**:
**Your Mission**:
As a Guest Experience Agent you will assist your colleagues in all general and individual guest requests (leisure and corporate) and with managing all individual guest reservations across our European locations. You and the team are the first and only point of contact for all our guests and you are in charge of ensuring that every guest feels welcome and assisted in a friendly and efficient manner. In this role you will work very closely together with Junior agents, internal key stakeholders and other departments. You will be mentored by Senior Guest Experience agents.
**You will**:
- Be responsible for all guest communications and reservations for all numa properties in the market in Italy, Spain, France, Belgium and Portugal.
- Execution of different kinds of tasks including complaint management, reporting any kind of issues to the respective departments, overbooking
- and relocation processes, et
- Be responsible for follow-up processes internally, with guests and other department
- Assisting with the continuous improvement of internal processes within the Guest Experience department
- Flexibility to work on weekends and remotely
**About You**:
- Secondary studies and professional studies, ideally oriented to Business or Hospitality
- Previous experiences in Customer Support in a fast-paced work environment and/or in the hospitality industry
- Ability to empathetically comprehend and resolve complex issues
- Proven experience of good verbal and written communication
- Experience managing multiple tasks and finding out alternative solutions to unexpected problems
- Ability to execute tasks at short notice
- Fluency in Italian, English (both essential) + Spanish **or** French.
- Be based in Germany or Spain
**About Our Offer**:
- Join an agile work environment with flat hierarchies where your ideas make an impact from the very beginning
- Build your own success story based on what you do well and how you want to grow
- Choose the tools you work with from our selection of office equipment and software
- Maintain and improve your mental wellness with a monthly Calm subscription on us
- Elevate your fitness with a free Gympass subscription or monthly gym stipend
- Get to know your internationally diverse team during our events and retreats
- We want you to understand our product so upon your start, you'll get to spend a night at your nearest numa stay
