Warranty Specialist

We are currently looking for a Warranty Specialist (m/w/d) with the location**:Frankfurt am Main.**

**The Role**
- Close cooperation with Warranty Manager in organizing/coordinating all warranty activities in Europe (38 markets)
- Support in development/creation of European warranty strategy and regional warranty policies
- Initiation of efficiency improvements and setting of warranty targets for distributors in cooperation with warranty Manager or on his/her behalf
- Driving development/improvement of reporting systems and data transformation projects for better tracking warranty KPIs
- Developing/Carrying out warranty trainings/seminars for markets to improve warranty operations
- Preparing/conducting warranty audits based on warranty data analysis and KPI results
- Coordinating monthly reporting of European markets and maintaining collected data (summarize, review, control and report data)
- Providing daily support to Subsidiaries/Distributors in warranty related business cases (claim processing and technical expertise)
- Establishing and maintaining Regular contact & support to Warranty Team to ensure customer centric market support
- Analyzing claim trends to identify problems, forthcoming issues
- Coordinating systems development projects such as Smart Warranty System and GWMS Interfacing
- Benchmarking and analyzing market & competitor data
- Preparing pre-decision materials (PowerPoint, Excel Reports) and proposing solutions to existing bottlenecks/problems
- Reviewing processed Warranty claims /PWA’s (prior work approvals) in compliance with technical repair procedures and the warranty-policy
- Supporting technical departments on review and creation of TSBs (Technical Service Bulletins) to improve product and repair quality

**About you**
- Warranty or technical experience from within a retailer environment
- Knowledge of warranty terms, rules and procedures
- Technical understanding
- Experience in the automotive industry
- Fluent English is essential
- German and/or Slovak language skills are a plus
- Can-do attitude and team player

**In joining MSX, you can enjoy**
- Potential to progress within the company
- Competitive salary
- 28 days annual leave per year (+ 3 days on top: Christmas, New Year's Eve, Rosenmontag)
- Hybrid working model (on-site & remote)
- Diverse team
- The possibility to grow professionally and learn more about the automotive world

**About MSX**

With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:

- Consumer Engagement
- Parts, Accessories & Service Performance
- Actionable Insights
- Diagnostics & Repair Enhancement
- Warranty and Repair Efficiency
- Technical Information
- Learning Solutions
- Sales Performance

Building trust since 1931, our proven track record means that we now partner with almost every car manufacturer on the market.