Director - Client Services/account Management

Vor 3 Tagen

Leipzig, Deutschland RateGain Vollzeit

**About RateGain**

Founded in 2004 and headquartered in India, RateGain Travel Technologies Limited (NSE,BSE: RateGain) is a provider of SaaS solutions and one of the world’s largest processors of electronic transactions and price points for travel and hospitality. It works in more than 100 countries with its 2,200+ customers—including 8 Fortune500 companies, 23 out of top 30 hotel chains, 25 out of top 30 OTAs, all top 10 car rentals, and some of the largest travel management companies, cruise lines, and airlines—to help them accelerate revenue generation through acquisition, retention, and wallet share expansion.

**Responsibilities of the role**:

- Be the key account manager and first person of contact for our top customers.
- Closely manage and develop relationships with our key customers in addition to the existing account manager. This happens mostly at the customers’ premises.
- Playing a key role in developing and implementing strategic account management.
- Be the driving force to drive further website revenue growth for our customers by pro-actively consulting our hotel customers on a regular basis.
- Closely work with account managers to align on the direction of development of customer relationship.
- Become the main representative of MHS in the German speaking market and improve the image of MHS even further.
- Represent MHS on industry events, give presentations, participate in panels.
- Support the sales team in closing deals by getting involved as a convincing expert in pitch situations and demos.
- Find creative solutions to requests of prospects to buy our services.
- Contribute to refining our go-to-market strategy.
- Contribute with customer input to our product roadmap.

**Prerequisites**:

- 5+ years’ experience in managing customer relationships on an operational and strategic level and a proven track record of success.
- Experience in building long-standing client relationships.
- Ability to build strong relationships with internal and external stakeholders.
- In depth knowledge and experience of e-commerce and digital marketing techniques
- 3+ years’ experience in the hotel industry, preferably in e-commerce, digital marketing, or revenue management.
- Strong analytical skills.
- High level of empathy and reliability.
- Willingness to travel 2-3 days per week, mostly in the DACH region.
- Intrinsic motivation for public relations activities.
- High consulting competence and ability to present complex issues in a smooth way.

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