Head of Account Management

vor 21 Stunden

Berlin, Deutschland Acolad Vollzeit

**Acolad is an international leader in language and content solutions, services and technologies. Represented by the brands Acolad, TextMaster and Ubiqus, the group is present in 25 countries and has a network of over 2,500 internal experts worldwide and +20,000 external linguists.**

**At Acolad, every position is key to our global growth: we know that we will only succeed if our people succeed.**

**Joining Acolad means a unique opportunity for professional development through a collaborative global environment that promotes talent and creativity. We are continuously looking for new talent (like you) to support our mission to drive growth and innovation across some of the world’s leading brand.**

**-**

Main responsibilities:

- Develop and maintain strong relationships with existing key customer contacts through team members or self. Create and grow new ones throughout the account to achieve efficient levels of customer intimacy and support business growth and financial objectives (Revenue, Gross Margin).
- Master the service and solutions portfolio, support team on business case and positioning of complex combinations of services and technologies, through AM driven opportunities or in collaboration with Sales and Solution Management.
- Act as liaison/facilitator between customers and other company resources to ensure excellence in meeting customer requirements and customer retention.
- Develop and manage a team of strategic account managers through coaching, training, on the job support; Drive acquisition and/or promotion of talents, and ensure retention.
- Own and support process compliancy within the team, data quality in systems and adherence to Account Management Guidelines.

**Requirements**:

- Bachelor degree in Business Management, Economics, Financial or Marketing
- 5-7 years of proven experience in Account Management.
- Significant experience in the relevant industry.
- Leadership experience
- Experience in project management
- Safe handling of MS Office programs
- Negotiable knowledge of German and English in speech and writing
- Communication and presence strength, high customer orientation, strong analytical skills
- Decision-making pleasure, self-responsible working style and high team skills

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