Customer Support Expert

**Who are we?**:
At SumUp, we are driven to empower small businesses across the globe by de-hassling their lives and helping them to succeed. Our vision as a global FinTech company is to build the first-ever global card acceptance brand, and we are well on our way as small businesses in over 33 countries around the world rely on SumUp to get paid. To get there, we are putting together an awesome team that is committed to one another and to our merchants. You could be our missing link Help us bring card acceptance to the masses

We are passionate about our merchants and strive to offer them the best possible experience with our solutions to ensure that they can focus on the growth of their business while accepting cashless payments. By working in customer support, not only are you the face of SumUp in the eyes of our merchants, you also define their experience with us by offering them outstanding guidance in navigating any challenges they may face related to SumUp products and services.

**What you'll be doing in this position**:

- You are the voice of our company - the direct link to our customers
- You competently support our merchants for all questions and inquiries about our product and service
- You actively work on the optimization of all processes related to our customers, to constantly increase the happiness of our merchants
- You closely work with other departments together, for example Sales and Marketing
- You're part of an international and multilingual team

**You'll be great for this position if**:

- You have excellent language skills in Danish and feel comfortable speaking and writing in English
- You love to communicate, while being easy-going and patient with our customers
- Good and customer-friendly service is the highest priority for you
- You're curious and persistent to solve issues
- You're organized and can keep a cool head even in stressful situations

**Why you should join SumUp**
- We're a global team of 3000+ people from 80+ countries, spread across 22 offices on 4 continents.
- You can truly create your own path here and help us shape the future for small merchants.
- We get together regularly for breakfasts, team events, office parties, and sports
- You'll receive a budget for your individual development, attending conferences and external training.
- We offer a corporate pension scheme, 28 days' paid leave, free German and yoga classes, subsidised Urban Sports Club membership and other great benefits.
- Our new office is based in the centre of Berlin and offers next to an amazing view over the rooftops also our own little gym
- We offer visa and relocation support for you, your family, and even your pets

**About SumUp**

We believe in the everyday hero.

Small business owners are at the heart of all we do, so we create powerful, easy-to-use financial solutions to help them run their businesses. With a founder's mentality and a 'team-first' attitude, our diverse teams across Europe, South America and the United States work together to ensure that the small business owners we partner with can be successful doing what they love.
- SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind._

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