Customer Research

You’re not the person who will settle for just any role. Neither are we. Because we’re out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference. Here, you’ll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking brands. In this role, you’ll help us deliver better care for billions of people around the world. **It starts with** **YOU**.** **Exceptional "People Service" is your calling** You approach each professional relationship as a partnership, and that includes the people you lead and collaborate with as well as the people you serve. Your caring disposition and desire to understand people’s needs encourage trust. Our organization looks for executives like you who know how to build and maintain long-term relationships, both internally and with clients. We would like to hear from you. **About this role**: The incumbent is an influential strategic business leader that builds exceptional partnerships across the business. This leader must also have the technical expertise to build capability for the B2B Business unit, also leveraging overall KC capabilities, processes, and tools. - ** KCP** This role is in service to the B2B business unit goals and therefore requires exception partnership with business leaders. Key stakeholders include: Category/ Innovation, CX/Marketing, Sales, E-commerce, and Data& Analytics to assure recommendations are being built in an omnichannel way with holistic understanding of customers across channels and categories (wipers, washroom, safety & scientific categories) - ** Global I&A Community** This role partners and consolidates learning needs, provides input, resources, and provides local guidance. This role helps build talent across the I&A KC-KCP community by sharing key projects and best practices. **In this role, you will**: - ** Strategic Impact** Own the overall development and activation of the business unit’s research & insights agenda to reflect the most important consumer questions for the business in support of the sector's top tier growth goals. Build and align business stakeholders on the annual I&A agenda, assuring I&A focus areas are aligned to biggest strategic areas for the business (e.g., Personalization, Innovation Initiatives, Consumer Journey Management, etc.). - ** Strategic Projects & Processes** Lead individually or with team on critical projects or processes that disproportionately impact the business unit's growth goals and/or ability to create competitive advantage, including powerful value proposition, brand and portfolio positioning, optimal portfolio, price pack architecture, innovation, customer segmentation, integrated marketing, content creation. Provide hands on guidance/oversight to team on critical projects. - ** Customer Centricity** Relentlessly drive toward a more holistic understanding of our customers across the customer journey; provoking continuous improvement and motivating adoption of tools to further this effort. - ** Capabilities** Provide thought leadership and feedback in development across the range of the research & insights agenda of standards and capabilities. Create environment of partnership with KC capabilities team. - **Standards & Best Practices** Assure that best research and analytic practices are scaled and consistently utilized across the B2B business unit. - **Investment** Maximize the business unit's learning plan investment by assuring that learning agendas align to strategic areas for the business and drive towards value creation. - ** Knowledge Management** Lead resourceful and fiscally responsible mindset by ensuring previous custom research, analytics, syndicated and other internal resources are incorporated into learning plans; Champion knowledge management system across the organization. - ** Team Leadership** Manage a team of research and insights professionals to consistently deliver high quality results; Ensure research and insights are designed effectively and to standards - ** Talent Building** Recruit, interview and hire team as openings become available. Provide day-to-day coaching and guidance to develop individuals that align to business and individual needs. Ensure timely performance discussions and individual development plans. Assist in building and executing I&A training plans to upskill KCP organization in critical areas. Support career pathing in line with development opportunities working with KC team. **About Us** At Kimberly-Clark, you’ll be part of the best teams committed to driving innovation and growth. We’re founded on 150 years of market leadership, and we’re always looking for new and better ways to perform—so what can you do with that? There’s no time like the present to make an impact at Kimberly-Clark. It’s all here for you at Kimberly-Clark. **Led by Purpose. Driven by You.** **About You**: You’re driven to perf