Patient Liaison Services

**We are looking for individuals who want to join our Team in **Spangdahlem Air Base**l**:
**JOB OPENING**
- ** Title: Patient Liaison Services**:

- ** Location: Spangdahlem, Germany**:

- ** Start Date: Immediately**:

- ** Job-Type: Full-Time**

**SUMMARY**

Patient Liaison services are required for eligible health care beneficiaries as scheduled by the Government for the 52nd Medical Squadron/Spangdahlem Air Base. The PL coordinates support with International SOS (ISOS) Near Patient Team and provide assistance and information regarding Host Nation Facility (HNF) care and programs to beneficiaries hospitalized in host nation medical facilities. Liaisons between the direct care facilities, host-nation facilities, and other services as required. Provides coordination, communication of care, and necessary logístical arrangements with commanders, medical professionals, wing agencies, and family members upon notification of beneficiaries hospitalized in host nation facilities. Coordinates administrative aspects (forms) of the patient’s health care with the host-nation facilities, and serves as a liaison during hospitalization. Relays quality of care concerns to TRICARE operations and administration office and Near Patient Team involving beneficiaries receiving care at Host Nation Facilities.

**QUALIFICATIONS**
- Must have the ability to read, speak and write English and German languages at a proficiency Level 3 (fluent).
- Be able to provide a significant service as a translator between the German healthcare providers and American medical healthcare beneficiaries.
- High School diploma
- Type a minimum of 40 WPM
- Shall have a background in areas such as nursing, medical customer care, or advice work. Shall have excellent listening and communication skills to deal with complex and sensitive situations.
- Knowledge of medical terminology.
- Knowledge of Customer Service
- Must hold and maintain proper credentials as a certified German-English speaker
- A certification as German-English/English-German translator/interpreter is required.
- Shall maintain an understanding/knowledge of both HIPAA and German privacy laws/regulations and maintain a thorough understanding of the healthcare of DoD beneficiaries

**RESPONSIBILITIES include, but are not limited to**
- Admissions: Within 24 hours of admission, visits patients hospitalized in host nation facilities within a 45-mile radius of Geilenkirchen NATO AB including but not limited to St. Elisabeth Krankenhaus (Geilenkirchen), Aachen University, Städtisches Krankenhaus Heinsberg and Atrium Hospital (Heerlen). Assures patient has an understanding of diagnosis, treatment, and reason for admission. In the event of a serious diagnosis, contacts the Primary Care Manager (PCM) and make sure there is follow-up care with the PCM.
- Dispositions: Forward Discharge Summary to 852 MTF, Referral Management Center for translation. Ensure patient has the following: necessary prescription(s)
- Patient Visits: Visits all inpatients at Host Nation Facilities (HNFs) at least once per duty day or more frequently as necessary. Schedule any follow-up appointments and/or prescriptions required for continuity of care. Accompanies patients to local facilities/providers’ offices for outpatient visits, as requested and on a non-interference basis with primary inpatient responsibilities. Interprets/translates miscellaneous written material upon request by the TOPA Flight Commander. Participates in teleconferences as needed.
- Tricare Operations & Patient Administration Provides inpatients with admission packages and surveys as appropriate. Coordinates supplemental care billing issues with host nation providers/facilities. Updates Inpatient Tracker within 24 hours of all inpatient admissions and all Emergency Room treat and release patients as soon as information.
- Records: responsible for creating, maintaining, and disposing of only those Government required records that are specifically required.
- Communication. The Patient Liaison shall establish and maintain rapport with appropriate MTF staff (military and civilian) and International SOS with whom interaction is essential for all care with daily huddles or as needed. This rapport will include open and professional communication with members of the MTF.
- The contractor works in the clinic and is responsible for translating, processing, maintaining, and releasing medical records and referrals. The contractor is required to compile or extract medical records data to ensure compliance with regulatory requirements.
- Host Nation Communication/Translation. Updates, within 24 hours, the Inpatient Tracker with accurate status reports on all inpatients, communicating diagnoses, and medical plans. Coordinates between the SGH, PCMs, International SOS, and German providers to facilitate the smooth delivery of health care.
- External Translation Services. Escorts and interprets during VIP tours at local civilian hospitals after clearance by