Technical Helpdesk Specialist

**Join a team that is transforming smiles, changing lives.** Ready to join us? **About this opportunity** **In this role, you will** - Handling of all incoming requests from the exocad webshop. This includes: - Provide the end user with introductory online training in the use and maintenance of exocad software products. - Install, configure, update and maintain exocad software products at remote locations using remote support tools. - Support our R&D department in further developing and improving all our products by constantly testing the software and hardware of partners, and by passing on suggestions and complaints as well as any feedback from our customers and users. **In this role, you’ll ne** **ed** - Technical education in the field of dental technology with a degree as certified dental technician or master dental technician. - 2+ years’ experience in dental CAD/CAM, basic experience with our software products is required. - Excellent communication skills. Able to communicate technical/complex information both verbally and in writing clearly and effectively. - Ideally, experience in first-level support as well as software training or systems support role in a lab, dental manufacturing or dental practice. - Native German speaker. Good knowledge of English, including written. - Fascination for software and computers. You're not afraid to edit an XML file or install a new video driver. - Professional, sympathetic and friendly demeanor. **What we offer*** - Exciting and wide range of tasks in a dynamic and growth-oriented software company - Flat hierarchies and efficient decision-making processes - A positive working atmosphere that promotes both individual freedom and responsibility - Strong team spirit - Modern offices and cutting-edge work equipment - Flexible working hours - Home office options (Mo. + Fr-.) - Corporate events - Company gym and work-life balance - Free drinks, fruit and snacks - Lunchroom with daily fresh cuisine from exocad’s very own chef - Good public transportation links - JobTicket / JobBike **Sound like a good fit?** Not the right fit? You can join our Talent Community to receive notifications of new job postings in your desired career area or can click on the "Share Job" social media buttons to share this opportunity with others in your network. **About Align** Align Technology is a publicly traded medical device company that is changing lives through better smiles. Our global team of talented employees develop innovative technology, tools and treatment options to help dental professionals worldwide achieve the clinical results they expect. Our digital ecosystem combines the power of technology to create beautiful smiles through the integration of AI and machine learning, digital imaging and visualization, biomechanics and material science to develop the Invisalign system, the most advanced clear aligner system in the world; iTero Intraoral Scanners and OrthoCAD digital services. Did you know? Align is the world’s largest manufacturer of custom 3D-printed materials. By joining Align, you will be part of a global, fast-growing company in one of the most dynamic industries. Great people, innovative technologies, and meaningful work - these are just some of the things employees say make Align Technology a great place to work. Align Technology is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We also respect your privacy. Please review our Applicant Privacy Policies for additional information.