Customer Care Specialist for Our Spanish Market

vor 1 Woche

Berlin, Deutschland Zalando Vollzeit

**THE ROLE & THE TEAM**:
**INCLUSIVE BY DESIGN**:
***:
**WHY YOU SHOULD BE INTERESTED**:

- Deliver calm and smart decisions in high-pressured situations while paying attention to detail
- Define and solve our Spanish customers queries in a timely manner
- Develop great customer relations by exceeding expectations as the face of Zalando and ensure the best possible customer service
- Think fast and work proactively to master our dynamic and fast-paced environment

**WE'D LOVE TO MEET YOU IF**:

- Regardless of your background, you are customer focused and passionate about excellent customer service, ideally you have worked in a customer care specialist role before or you have gained first experience with customers
- You are Focused even under pressure, you take the right conclusion from our customer's feedback and actively support the improvement of our customer service. You know your way around a computer
- You can empathize with the needs of the client and you're able to find creative, suitable solutions for our customers
- You possess excellent knowledge of Spanish, in written and spoken form and furthermore you have strong communication skills in English

**BENEFITS**:
**Career Development**
- Learn and develop through our extensive Zalando training platform
- Support from an international team of experts; mentoring and professional development opportunities

**Wellbeing**
- 2 days paid leave per year for volunteering
- Minimum of 27 holiday days per year

**Flexibility**
- Fixed working hours between Mo-Fr 9 am - 9 pm and on Saturday 9.30 am - 6 pm, you will work on 5 days a week between Mo-Sa with weekly shift changes
- Hybrid working model with 60% remote per week
- Opportunity to work from abroad for 30 (working) days per year

**Financial**
- Access to the employee shares program
- 40% shopping discount on fashion & beauty products shipped and sold by Zalando, and 30% discount on Zalando Lounge

**Family**
- Supported transition into and out of parental leave, with a buddy and re-onboarding plan
- 3 fully-paid child sick days per year

**ABOUT ZALANDO**:
It's the perfect time to join Zalando on our journey, from being a pioneer in the world of e-commerce, to the starting point for fashion in Europe. We connect customers, brands, and partners across 23 markets.

Help us drive digital and sustainable solutions for fashion, logistics, advertising and research, bringing head-to-toe fashion to more than 48 million active customers through a team of diverse skill-sets, cultural backgrounds, and interests.

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