Associate System Administrator

The Associate System Administrator is in charge of the technology which our employees need to be able to do their business. His main focus is providing a fast and satisfying 1st level support to Bigpoint’s employees. As a secondary objective, the Associate System Administrator engages in server side administration and projects as provided by the Team Lead / Seniors.

Tasks
- Administrate Workspace IT Hardware
- First level support; support employees with any matters concerning the office IT infrastructure (client hardware, software, services)
- Automation; automate and optimize initial and configuration of workstation, automate and optimize periodic updates to the Office IT infrastructure, and automate recurring tasks where appropriate
- Responsible for Linux Server Administration: communication services (Asterisk), and business Applications (Jira, Confluence, SAP)
- Support Software License management.

**Requirements**:

- Professional education in IT Business is required
- 3-5 years experience as an IT System Administrator for Server and Client Technology
- Maintain a close, professional and pragmatic, solution-oriented working relationship with all relevant stakeholders at all times
- Actively demonstrate strong service mentality in interactions with internal and external customers
- Empower decision-making and issue resolution at the lowest possible point in the organization and demonstrate effective, pragmatic decision-making behavior with as few occasions of escalation to next level as possible
- Thinks creatively and independently to continually improve processes
- You have strong knowledge about server administration and networking (e.g. Active Directory, Fileservers, VPN servers, Firewalls, etc.)
- You are familiar with Bash & Powershell as a scripting language
- You are experienced with common Office technologies (Windows Clients, Mac OS Clients, Active Directory, VoIP, conference systems, etc.)
- You have decent experience with Linux servers
- You are a team player and you love to share knowledge
- Ability to deliver execution quality on a daily basis in a dynamic environment on tight deadlines
- Strong understanding of required technologies, processes, and tools, including highly available services
- Ability to identify improvement potential for services rendered to employees (cost, service level) and to address these potentials
- Strong customer service and problem-solving skills
- Demonstrated soft skills required such as presentation of ideas and clearly articulating the concepts to senior management
- Ability to provide outstanding customer service, be a good listener and work well with others
- Self-motivated, able to work independently, and takes initiative
- Ability to multitask in a fast-paced environment
- Ability to learn new content areas and new skills quickly and well required
- Professional attitude and work habits
- Ability to work through ambiguous work situations
- Fluent English skills.

**Benefits**:

- Why you will love working at BIGPOINT... Entertain millions of players with high-quality games, disrupt the markets with new multiplayer ideas in multiple different genres and tech projects
- Matrix structure that offers the possibility to work on multiple projects with a lean hierarchy for fast decision-making
- Work-Life Benefits fully remote from around Germany, flexible working hours, 30 days of vacation
- Visa & Relocation Support
- Wellbeing Benefits attractive rates for a gym membership in cooperation with QUALITRAIN
- Mental Health Benefits anonymous employee counselling at Fürstenberg Institute
- Activity Package regular team events, hackathons, and company events
- Education Package yearly education budget for every employee.