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Team Lead Client Support
vor 2 Wochen
“Don’t fool yourself into thinking you can only have one role in a team” - Fallen
Tasks
- Supporting our Sales Unit
- Assisting our Support Team in daily operations, especially escalation cases and contract related requests
- Onboarding and training of new support team agents
- Engaging with customers to resolve issues that come through as support tickets to our team
- Proactively identifying opportunities to develop solutions that help the team achieve our goals
- Keeping workflow documentation up to date
- Maintaining a high level of customer satisfaction
- Driving revenue for small and medium customers
- Owning our content calendar
- Ensuring all client requests are answered correctly and in a timely manner (e.g. contract requests)
**Requirements**:
- 1-3 years of experience as a team lead in customer/client support
- Experience working with systems such as Zoho Desk or Atlassian IT-SM
- Experience in Sales and Sales support
- Fluent in English language, both written and oral
- Communicative, goal-oriented and committed
- Flexible and service-oriented
**Pluses**:
- Interest in Gaming or/and Esports
- Further language skills
**Benefits**:
- Internal training sessions self-organized by your colleagues
- People development
- A budget for external training
- Flextime and sensible working hours
- Gaming rooms to play and crush your enemies with your colleagues
- Company bar with free drinks
- Free massages once a month (if you want), foot massage equipment and a massage chair
- Company subsidized Public Transportation ticket
- Opportunity to go to Esports events
The world of esports is experiencing explosive growth and, with that growth comes a wealth of opportunities. In a billion-dollar industry, where data is king, we at Bayes Esports have claimed our place as the newest leader in the market.With our cutting-edge technology-driven products, we solve real issues that esport organizers, teams and media companies are facing everyday backed-up by our very own machine learning algorithms. Partnerships with some of the biggest names in the esports and betting industries put Bayes Esports in a unique position that allows us to make a real impact in this vibrant and exciting space.We are passionate gamers at heart—an agile team of esports enthusiasts building a truly innovative next-generation data distribution platform. Join us in the heart of Berlin, where startup culture meets metropolitan lifestyle, and work with top talent from all over the world.
