Client Advisor

Vor 6 Tagen

Berlin, Deutschland Valentino Fashion Group Vollzeit

**Position**: Client Advisor

**Reports to**: Team Manager/City Store Manager

We are currently seeking a highly motivated Client Advisor with a strong passion for creating an exclusive experience for our customers. We value results oriented individuals who have willingness to learn, always up-to-date on fashion trends and with a strong interest for our Brand and our Product.

**Responsibilities will include**:
Client

Master the Client Journey;
Create Customer emotion and desire;
Engage existing and prospect clients as per weekly plan defined by Store Management;
Deliver the Valentino Couture Service in an impeccable way in every phase (preparation for sale, welcome, exploring the client, presentation of the product, closing and farewell);
Focus on development and retention of existing clients, recruitment of new and potential ones;
Engage the client through every selling opportunity - walk in, private appointment, phone consignments;
Actively participates to the sales in partnership and OTO appointment routine.

Operations and Visual

Deal with all sales and after sales activities (boutique returns, end of season, customer returns, repairs, complaints;
Ensure product good maintenance, replenishment on the floor;
Know the warehouse stock of all categories in order to ensure re-stock shelves and maximize sales;
Respect administration and operations procedures;
Liaise with the In-Store Visual to follow display guidelines; verifies and reports all relevant information to store management.

**Qualifications**:
Must have strong retail experience in a luxury brand (minimum 5 years exp.);
Excellent interpersonal and effective communication skills;
Fluency in English and German is essential;
Be a team player with a pro-active attitude;
High fashion knowledge;
Ability to adapt to changing needs of the Company as necessary;
Must have client network in luxury environment.

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