Sales Support Specialist

Join the dynamic team at RICOMA, the unrivaled global leader in the R&D, design, manufacturing, and distribution of industrial and commercial embroidery machines, heat presses, printers & more

At RICOMA, we've been industry leaders for over 25 years, and we're proud to foster a culture of training, development, and growth. We believe in your professional maturity, encouraging you to take ownership, operate with transparency, and always focus on producing outstanding results.

As one of our **Sales Support Specialist **in RICOMA Europe GmbH, you'll embark on an exciting journey to become an expert in our wide range of innovative products and the ever-evolving apparel decoration industry. With your unwavering dedication, you'll establish relationships with our ever-growing clientele providing value and insight to the prospect at every step and interaction.

Working hours: 40 hours/week

Working place: 63110 Rodgau (close to Frankfurt am Main)

**Daily, you will do the following**:

- Assist the sales team in preparing proposals, quotes, and contracts.
- Maintain and update the customer database and sales records.
- Process sales orders and ensure timely delivery of products/services.
- Prepare sales reports and assist in tracking sales metrics.
- Provide support during exhibitions, sales presentations and client meetings as needed.
- Resolve customer issues and complaints in a professional manner.
- Assist in training new sales team members on processes and tools.

To excel in this role, you'll bring an energetic, resourceful, and dedicated approach to customer success.

**You will also need**:

- Previous experience in sales support, customer service, or a related role.
- Strong organizational skills and attention to detail.
- Excellent verbal and written communication skills.
- Proficient in Microsoft Office (Excel, Word, PowerPoint) software.
- Experience with Salesforce CRM & ERP is a plus
- Ability to multitask and prioritize tasks effectively.
- A team player with a positive attitude and willingness to learn.
- English proficiency is a must, while an extra European language proficiency is a plus.
- With a Bechulor Degree is a plus

**You can get**:

- Competitive salary and benefits package.
- Opportunities for professional development and career advancement.
- A supportive and collaborative work environment.
- Enough chances for you to grow with company together

Art der Stelle: Vollzeit

Gehalt: 30.000,00€ - 50.000,00€ pro Jahr

Arbeitszeiten:

- 8-Stunden-Schicht
- Gleitzeit
- Montag bis Freitag

Arbeitsort: Vor Ort