Vice President, Product Management

About FreshBooks
FreshBooks is a leading cloud-based SaaS accounting software designed with one goal: to help small business owners grow. We reached unicorn status after raising our valuation to more than $1 billion and continue to scale our business to serve business owners, their clients, and accountants in more than 160 countries worldwide. FreshBookers are found all over the globe, and we know that different folks thrive in different working environments: Remote, onsite, and everything in between, you ll find it with us. The Opportunity - Vice President, Product Management
What You'll Do as a Vice President, Product Management
Collaborate with executives and cross-functional leaders to ensure that understanding of the business is shared
Lead ongoing business and portfolio planning; be the thought-leader when it comes to platform experience (API, App Store, Partner portal, mobile, channels, merchandising and engagement, system design)
Organize and manage your leadership team to execute that plan; by extension, provide product direction for roughly 50% of our product team members (engineers, designers, marketers, etc. )
Be responsible for your results and report out to partners and execs on impact your products and projects are making
Spend time with customers to develop a deep empathy for the challenges of small businesses
Ensure strategy/plan is clearly mapped to our mission - to reshape the world to suit the needs of small businesses
Recruit, interview, hire, and develop talented team members. Ensure the product organization has a bench of engaged, flexible, and talented leaders
Inspire your team and help them sharpen their Product Management Leadership skills
Be a visible leader throughout the organization, advocate for our customers and the products that are truly meaningful to them
What You'll Bring to the Role
15+ years experience in product management and a track record of growing the business through a combination of product innovation, extension, integrations, and market expansion, with an emphasis on platform thinking
You see Platform as a way to distribute value to customers, independently from their fruition channels: UI, Mobile, API, Integrated Apps, Partner Apps, etc
You understand SaaS business models and how to support marketing, sales, and partner strategies from acquisition to late lifecycle engagement
You have experience establishing and enabling customer system design and User Experience standards across the organization
You are well versed in insight disciplines and when/how to activate them to inform strategy (behavioral analytics, market, and ethnographic research)
You have employed data science to personalize user experiences and/or productize proprietary insight
You know your way around a budget, financial statements and are equally versed in assessing competitive landscape, customer segmentation, product-market fit, product-channel fit, and go-to-market approaches
You embrace setting multi-year vision/roadmap and business plans to guide strategy and planning for large teams
You have a track record of raising the talent bar in your organization - recruiting, hiring, and developing leaders; growing and nurturing high-performing teams
You're a passionate leader with a keen ability to create structure from ambiguity
You're an excellent communicator who can explain complex concepts in simple, easy-to-understand terms
You understand software development you don t need to write the code, but you can ask questions and understand how the tech stack impacts your product
You understand what comprises a world-class user experience and how to bring together technology and design thinking to accomplish it
You'll Stand Out If You Bring Experience In
Experience as a small business owner and/or managing products designed for them
Head of Product in a SaaS organization with 10+ engineering teams
Experience bringing to market exceptional experiences in international markets
Experience in building and growing an App and Partner Ecosystem Our Commitments to You
At FreshBooks each person knows their opinion is valued, and can see their impact on the lives of over 10 million small business owners around the world. Accelerate your career, work on projects you're passionate about, and work as a part of a collaborative team without ego Here are some of the ways FreshBooks recognises and rewards our employees:
Comprehensive Compensation and Wellness Benefits.
Including Pension Plan matched to your local office, stock options for every full time employee, generous time off, annual healthy living credit, and more.
Perks that Matter.
Including a Peer Recognition Program, an Employee Assistance Program, headphone credit, meaningful in-person gatherings to bring onsite and remote employees together, and more perks matched to your locale.
Working Environments to Help You Thrive.
Beautiful office spaces welcome you in Germany, Croatia, and Netherlands, and remote FreshBookers receive a home office credit to set