Clinical Applications Specialist

An exciting opportunity to join Qvella as a **Clinical Applications Specialist**. This is a permanent opportunity with Qvella Corporation located in **Germany**.
Qvella is a molecular diagnostics company building the infrastructure to field and support transforming products in the microbiology market segment in the coming years. We are looking for ambitious, driven, relationship focused and experienced microbiology laboratory professionals with additional experience in interacting with clinicians, that want to work in a fast paced environment. Required attributes include a positive attitude and flexibility to handle typical growing pains that a new company may experience. What is certain in this role is change as we continue to add products and increase our territories. Embracing this change will be the key to success for all of our team.
Germany is one of the main target markets and as such, Qvella is now expanding its team in Germany.
**Nature and Scope of Work**:
The Clinical Application Specialist, reporting into the Director of Technical Services and Training, will be integral in transforming products of the future, and will participate in a team driven environment with a pioneering spirit. Working closely with the sales team, and occasionally distributors, this position is responsible for providing pre-sale support, product demonstrations and product trainings and team selling activities for Qvella products. This person will cultivate positive customer relationships and be a high-level customer interface for Qvella products as well as a technical expert to contribute to territory development, growth, relationship building and revenue goals selling instruments and reagents.
This is a mobile role, based in Germany, primarily covering the German market, with occasional travel to other European sites. The incumbent will be visiting hospitals (or similar medical facilities) within the geographic region. In addition, they will be attending various local and regional trade shows or visiting our European office in Belgium and or home office in Richmond Hill, ON, Canada. Must be willing and capable to travel throughout Germany and occasionally other European destinations, Monday through Friday as required sometimes with short notice including occasional weekend travel in order to be on site Monday morning. Expected travel load up to 80%.
To facilitate this mobility, incumbents will be provided a suitable laptop, printer, cellular phone, company car or car allowance and expense reimbursement according to company policy.
Note that we reserve the right at any time to redistribute geographic areas as we grow and develop the market, though all reasonable efforts will be made to protect productive relationships.
**Essential Duties and Responsibilities**:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily:

- Improve customer satisfaction and retention through trouble shooting and continuing education on optimization of customer processes
- Maintain good communication with customers and gather information on the customers’ needs and relay that information to the sales force in order to identify present and future customer needs and to enhance customer relations, where applicable
- Support trade shows and professional conferences by performing product demonstration and seminars.
- Use market and product knowledge to assist sales team in developing sales, marketing and customer account sales strategies; Support marketing with product launches
- Provide competitive product insight and provide regular product feedback/improvements to internal stakeholders.
- Develop and provide reports summarizing activities and workloads in a timely fashion and following company policy; Provide information to direct management/peers and other functional groups including; deviations, problems, account information, and strategic information.
- Accomplish results individually and in collaboration in teams and work groups; Proactively address and support sales objectives and organizational directives to define problems and devise solutions, assist with work-flow analysis and process redesign.
- Other tasks and duties as required.

**Qualifications and Requirements**:

- 3+ years' experience with general laboratory techniques, data analysis and data interpretation
- Experience in microbiology and molecular diagnostics space with a background in infectious disease is a plus
- Experience in interacting with key stakeholders
- Having experience with setting up product evaluations in a clinical laboratory
- Have an understanding of how microbiology diagnostics is done today and hospital antimicrobial stewardship initiatives
- Excellent communication and presentation skills (public speaking and presentation experience desired) in German and English. Other EU languages are a plus.

**Education**:

- BS/MS degree, or equal by experience, in biological sciences or chemistry, with a commercial