Delivery Assurance Field Representative

**Job Title: Delivery Assurance Field Representative**

**Job Location: Berlin**

**Job Type: Full time, Permanent**

**Pre
- Requisite: Must be a citizen of Deutschland**

Job Description:
Quest Global is an organization at the forefront of innovation and one of the world’s fastest growing engineering services firms with deep domain knowledge and recognized expertise in the top OEMs across seven industries. We are a twenty-five-year-old company on a journey to becoming a centenary one, driven by aspiration, hunger and humility.

We are looking for humble geniuses, who believe that engineering has the potential to make the impossible, possible; innovators, who are not only inspired by technology and innovation, but also perpetually driven to design, develop, and test as a trusted partner for Fortune 500 customers.

As a team of remarkably diverse engineers, we recognize that what we are really engineering is a brighter future for us all. If you want to contribute to meaningful work and be part of an organization that truly believes when you win, we all win, and when you fail, we all learn, then we’re eager to hear from you.

The achievers and courageous challenge-crushers we seek, have the following characteristics and skills:
Essential Job Functions:

- Evaluate work of others and/or conduct work, at an advanced level. Provide technical insight to analyse supplier risks and opportunities
- Audit and develop suppliers to reduce cost/lead time, increase capacity and ensure process conformance.
- Drive supplier production and quality improvement at each supplier
- Lead process improvements and define financial savings calculation and validation
- Facilitate and lead cross-functional teams to achieve Kaizen objectives
- Document current processes and propose improved processes through Charters, Value Stream Maps (VSM), and problem solving tools.
- Standardize processes across supplier value streams, developing Standard Operating Procedures, standard work elements, 5S activities, displaying manufacturing Key Process Indicators (KPIs) across facility
- Manage and use project management tools to plan and track product/production transition and readiness from supplier/OEM to supplier - start with risk assessment, transfer (tangible/intangible) inputs through process qualification at new supplier.
- Conduct and validate production readiness and eliminate any risks that will prevent suppliers from meeting performance targets; Maintain supplier capability road map (ready now, ready soon, ready later)
- Identify Root-Cause and Corrective-Action (RCCA), process non-conformances / monitor part containment / confirm supplier’s Root Cause-Corrective Actions investigations, Gemba Walk with purpose of developing continuous improvement of suppliers’ quality, cycle, and delivery performance.
- Deliver training related to Lean Six Sigma principles, methods and tools.
- Perform related duties as assigned.
- Ability to Communicate in Technical German

Potential Additional Responsibilities:

- Support project management and program management to quote and close work packages.
- Develop work instructions to implement best practices / lessons learned and ensure repeatability
- Participate in technical reviews within your knowledge base
- Ability to effectively manage multiple projects of various diverse scope. Escalate issues when needed in a timely manner.
- Ability to influence without authority to drive quality and speed to meet commitment dates
- Work closely with Quest and customer personnel to understand pain points and high visibility issues
- Utilize SMEs on cross-functional teams throughout Europe (i.e. manufacturing experts in castings, brazing etc., Quality Engineers, Procurement specialists, etc.) to identify, escalate and/or provide corrective action solutions.

Specialized Knowledge / Skills:

- Ability to read, analyse and interpret engineering prints, drawings, and layouts.
- Technical background in component assembly, machining, castings, forgings or other advanced manufacturing operations.
- Advanced understanding of capacity modeling, time-studies, balance workload
- Experience with quality systems and/or industry standards compliance
- Excellent verbal and written communication skills
- Excellent Microsoft Office Skills
- Ability to communicate at all levels of the organization to drive changes, resolve issues, and understand risk to compliance and the business.
- Identify supplier risk, sensing risk, making sure supplier parts are producible and supplier has capacity.
- Strong written and verbal communication skills with effective documentation management skills

Qualifications:

- Bachelor’s Degree in Engineering or equivalent experience is desired.
- Lean / Six Sigma Green belt certification or equivalent experience
- Experience training and coaching others in problem solving methodologies

Desired Skills:

- Good communication in English (oral & written) & Interpersonal skills
- Customer focus - ab