Operations Lead, Fleet Account Management

Operations
Berlin, Germany
Full-time
Save role for later
Create an alert
About Wolt
At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.
Joining Fleet Operations at Wolt means stepping into a role where challenges come fast and opportunities come even faster. You’ll lead from the front, push boundaries, and turn complexity into results. If you’re ambitious, thrive in dynamic environments, and see every obstacle as a chance to win - this is the ride of your life.
What you’ll be doing
As the Fleet Account Management Lead, you’ll be at the heart of Wolt’s operations, ensuring our courier fleet partners deliver top-quality service while growing sustainably with us. This role is both strategic and hands-on: you’ll guide and inspire your team, build strong partnerships, and turn challenges into opportunities for improvement. Every day will bring new problems to solve and chances to push boundaries, making a real impact on our business and the experience of our customers and partners.
**Day-to-day in this role you’ll**:
Lead, coach, and develop a team of Fleet Specialists and Associates.
Build and manage strategic relationships with fleet partners, including contract negotiations and performance reviews.
Ensure partners address compliance findings by coordinating with the Compliance Office and following up on corrective actions.
Monitor and analyze partner performance against KPIs, ensuring service quality, reliability, and cost efficiency.
Drive continuous improvement projects to enhance operational effectiveness and scalability.
Collaborate with cross-functional teams (Operations, Legal, Compliance, Finance, Safety) to align strategies and processes.
Our humble expectations
3+ years of experience in account management, logistics, or operations, preferably in e-commerce, tech, or transportation.
Strong leadership skills
Strong negotiation skills and ability to manage complex stakeholders.
Excellent analytical and data-driven decision-making skills
**Languages**: Fluency in English is required. German and Arabic are considered a strong plus.
What we offer
At Wolt, we’re not looking for people who settle for “good enough.” We want those who see obstacles as opportunities, and who get energy from pushing beyond limits. In this role, you’ll face complexity, fast decisions, and constant change - and that’s exactly what makes it exciting.
**We offer you**:
**Impact at scale**: The chance to shape how Wolt collaborates with courier fleet partners in a fast-scaling, international environment. Your work will directly influence service quality, partner success, and customer satisfaction.
**Leadership growth**: An opportunity to lead, coach, and develop a team while refining your own leadership skills in a dynamic, people-first culture.
**Cross-functional exposure**: You’ll work closely with Operations, Compliance, Legal, Finance, and Safety teams, gaining broad business insight and building strong strategic skills.
**Innovation & ownership**: Freedom to drive projects, test ideas, and implement solutions that make a tangible difference in efficiency and partner relationships.
**International environment**: A truly multicultural workplace where English is the common language, and additional languages are a real asset.
**Great culture**: A supportive, down-to-earth team environment where collaboration and continuous improvement are part of the DNA.
Next steps
If this sounds like the challenge you’ve been waiting for, we’d love to hear from you
If you’re motivated by impact, love solving tough problems, and want to be part of a team that never stops raising the bar, then this is the place for you.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
TeamOur cultureOur visionOur people
Delivery operations at Wolt
We’re here to make sure every delivery experience is an amazing one for our customers, courier partners, and merchant partners.
In partnership with local and global operations and various tech teams, we tackle questions like: how to onboard