Crew Leader

Vor 4 Tagen

Frankfurt am Main, Deutschland Hotel Co 51 Vollzeit

What is required?
- Experience in hospitality
- Good knowledge of customer relations
- Good understanding of computer handling (Opera, MICROS)
- Good command of the German and English language
- Venturous, humble, helpful and approachable

What will you get?
- €2.500 - €3.000 gross per month (based on fulltime contract)
- 40-hour working week
- 25 vacation days
- Access to Marriott's Digital Learning Zone and in-house training opportunities

What will you do?
- **20%** Creating schedules
- **15%** Making orders for food, beverages and housekeeping supplies
- **30%** Providing customer care
- **25%** Onboarding new employees and supervising Crew Members
- **10%** Solving ad hoc problems

**Vacancy**:
As **Crew Leader** at Hotel Co 51, you are responsible for supervising the Crew Members and making sure that all the tasks are completed during every shift. Together with the other Crew Leaders, you divide the responsibilities for a certain department, for example the lobby and bar or the reception. During a shift, you regularly change departments, which means you perform a number of tasks during a shift.

During a shift, you check whether the Crew Members do their tasks on time and according to the guidelines as described in their checklists. You also provide customer care services, both in the hotel and online. Furthermore, you order stocks for food, beverages and housekeeping supplies so that everything needed is present in the hotel. This way you ensure that the hotel looks well maintained and the Crew Members are carrying out their work enjoyably.
- If you like it to make both the Crew Members and the guests feel comfortable in the hotel, and like the challenge of helping them as well as possible with various questions or unforeseen issues, then this is the job for you._

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