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Customer Solutions Architect

vor 1 Woche

Berlin, Deutschland Vonage Vollzeit

**Vonage Sales Mission**:
Vonage is the emerging leader in the $100B+ cloud communications platform (CPaaS) market. Our Customers depend on our APIs and SDKs to connect with their customers all over the world, and rely on our contact centre and back office solutions to improve their interactions with end customers by ensuring quick and efficient engagement. As businesses continue to shift to a real-time, customer-centric communications model, we are experiencing a time of impressive growth.

**Why this role matters**:
This is to support the Vonage API group where you will be working with a variety of customers that we aim to solve their business challenges through our Vonage API's

IF THIS SOUNDS LIKE YOU, CONTINUE READING BELOW...

**What you'll do**:

- **Provide Solutions Engineering pre-sales support for Vonage's largest and most complex customer accounts.**
- Provide Solutions Engineering advice and support across the company to help address and resolve significant, complex and business critical issues.
- Engage with customers' senior leadership to understand objectives and business priorities and help them understand how Vonage equipment, systems and services can facilitate their success.
- Provide technical expertise to ensure that customer needs are met.
- Maintain a working knowledge of the industry and competitors in order to act as a valuable resource to both customer and sales teams.
- **Review quotes, RFPs, plans and other customer documentation - providing technical information and clarifying questions and uncertainties for both Vonage and customer representatives.**
- Provide sales tools and training for sales teams on conducting effective presentations and product demonstrations.
- Provide technical assistance to product management, marketing and sales training teams.
- Conduct product and technical presentations both onsite and remotely; translate technical terminology into language easily understood by non-technical audiences.
- Package best practices and lessons learned into thought leadership and published assets to help improve Solutions Engineering processes and practices.
- **Drive post-sale product performance evaluation, communicating findings to Vonage sales and technical stakeholders and making forward-looking improvement recommendations.**

**What you'll bring**:

- Must be a fluent Hebrew speaker.
- Proven experience of working with the Israel market - understanding of the local market is a big advantage.
- Experience within the SaaS or Cloud Storage space.
- Strong interpersonal and communications skills.
- Must have a hands-on approach.
- Analytical skills to evaluate and interpret product and service-related situations.
- Experience as a compelling, passionate and confident public speaker.
- Ability to:

- Build and maintain strong working relationships with sales teams, partners, vendors and customers.
- Understand sales processes, strategies and solution selling.
- Dig into issues and problems to understand underlying causes.
- Create convincing proposals and documentation.
- Create small demo with a language of your choice

**What's in it for you**:
In addition to providing exciting work, career advancement opportunities, and a collaborative work environment, Vonage provides competitive pay and benefits including unlimited discretionary time off and tuition reimbursement.

**#LI-MB1