Customer Support
Vor 2 Tagen
mobile.de Germany
Berlin, Germany
Media Production / Sales & Customer Care / Customer Service
Full-time
**Job Description**:
**Qualifications**:
Additional Information
Company Description
**What you’ll do**:
We are looking for a Customer Support & Sales Specialist (M/F/d) to join our Online Buying team.
You will be a part of ourTransactions Business unit where we strive to ensure that every consumer can realise their individual mobility change online with confidence and trust. As a part of this creative and agile business unit, you’ll have the opportunity to drive mobile.de's strategic ambition to extend its footprint and help consumers and dealers to trade cars fully online.
**Key responsibilities**:
Resolve customer inquiries, complaints, concerns and wishes fairly and effectively
Be the internal expert to provide support for our extended sales & support teams
Provide product and service information to customers and identify upselling opportunities to maintain and increase income streams from customer relationships
Provide new, existing and potential customers with information related to sales questions, process steps, service requests, suggestions and complaints
Be the internal sales & support counterpart to our extended external teams
Be close to our internal functions to ensure a continuous improvement of our product & service offer
Work closely with internal functions including sales service, technical support, finance, project management, product & tech, complaints departments to ensure continuous improvement
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