Product Operations
Vor 6 Tagen
We are looking for a** **Product Operations Support Specialist (f/m/d)** to join our **Q-commerce** team and reinvent on-demand delivery with us. If you’re a creative problem solver who is hungry for a new adventure, an international workplace is waiting for you in the heart of Berlin
**Your mission**:
- You will be the first point of contact for our operational and business teams on the ground to sort out bug reports, feature requests and other inquiries on behalf of our Product & Tech teams.
- You will become an expert in all our Product & Back Office tools and drive documentation and knowledge sharing as well as innovation by identifying opportunities to drive simplicity and scalability.
- You will handle multiple issues at once while keeping clear, calm and friendly communication to all stakeholders even in the most stressful times.
- You will assess the importance of the different requests based on their business impact and will organize and prioritize your work around it.
- You will work with Engineers to investigate and solve bug reports.
- You will educate individuals and teams by providing data insights to them and drive for improvements.
**Your heroic skills**:
- Not shying away from solving the most critical production issues in mínimal amount of time by connecting people, understanding impact and suggesting workarounds
- Familiar with agile software development process and related tools
- Ability to relay complex and technical information to product users in an informative and concise manner
- Ability to think like a Product user and be invested in our user's needs.
- Strong team player with an ability to connect people and teams in the most efficient way
- Eagerness to work in a fast-paced, fault-tolerant, agile environment with cross-functional teams
- Excellent English communication skills in written and verbal
- A proactive mentality and a desire to make an impact.
- Familiarity in the usage of common log tools such as Jira, Trello or Asana
- Proficient knowledge in Excel to visualize data to drill down
**Why Delivery Hero?**
- Exchange ideas and meet colleagues from different teams in our active guilds and through our global tech & product community.
- We offer visa & relocation support globally to our permanent employees.
- Enjoy our free online yoga classes and a subsidized Urban Sports Club or Gympass membership.
- Take care of your mental and emotional well-being with our free Headspace subscription and unlimited access to our confidential Employee Assistance Program.
- Participate in our health campaigns such as seasonal flu vaccines.
- Benefit from subsidised products e.g. BVG ticket, meal vouchers, fruit or vegetable box or our bike rental program
- Join the global market leader and a publicly listed company with a competitive remuneration package.
- Develop your skills with your personal educational budget for conferences and external trainings.
- Access our e-learning platform MyAcademy and participate in our various inhouse trainings, including German learning options.
- Save responsibly with our attractive corporate pension options.
- Join company parties, team, cultural and sports events - due to the current situation on a virtual basis.
- And much more
**About us**:
Delivery Hero Product is playing an exceptional role in the large growth of our company. Our Product teams leverage a diverse stack to create cutting-edge solutions which cover the full customer experience - starting with a great online search experience and ending with a real-time delivery at your doorstep.
Read about the latest updates from our Tech & Product teams on our blog.
Delivery Hero is building the next generation global on-demand delivery platform. We have grown rapidly from inception in 2011 to become the world's largest food-ordering network and we’re now innovating and creating new verticals such as groceries, pharmacies, flowers and other convenience articles in multiple markets.
Our awesome international team already operates in 40+ countries worldwide and we are exclusively looking for the best people to join us on our mission to ‘always deliver an amazing experience.’
- At Delivery Hero, we believe diversity and representation is key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or any other aspect that makes you, you._
Have we caught your attention? If you are looking for an environment where our company DNA is defined by our values, please send us your CV.
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