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Ambassador Client Relations Centre
vor 2 Wochen
Hamburg, HH, DE
- Permanent
Since MONTBLANC revolutionized writing culture in 1906 with the first spill-proof fountain pen, we have been known for outstanding craftsmanship, highest aesthetics, and innovative solutions. And we keep pushing the boundaries. We combine the best of tradition, technology and design in writing instruments, watches, leather goods, new technologies and selected accessories. With our name and in our emblem, we embody this mission: to implement bold ideas with outstanding craftsmanship and create refined products for people with highest expectations. In doing so, we are at the forefront of technology and design, drawing on the passion of more than 3,000 employees and living a culture that - like our products - inspires people to unleash their potential, to thrive and to achieve.
Ambassador (M/F/d) Client Relations Centre
A full-time position at our Headquarters in Hamburg starting 1 of April 2025
‘As Ambassador CRC you are the central point of contact for the customers of the Client Relations Centre Europe (CRC)’
Andrea - CRC Manager
Indulge your passion
- Advising clients in Europe on Sales done through our Online Boutique and on After Sales topics
- Recognizing and strengthening customers’ interest in purchasing, converting their interest into phone orders.
- Generating additional sales and increasing the average basket by cross-selling, up-selling, etc.
- Accurate entry of phone orders, offers, returns, cancellations and refunds etc. in the internal systems.
- Supporting customers by phone entering online orders.
- Independent handling of customer requests for repair status, price, facilities and technical explanations.
- Monitoring delivery times; Collaboration with the distribution centre in terms of availability and delivery dates
- Check of creditworthiness of online customers and manual validation of all online orders to ensure reliable fraud prevention.
You’ll have
- Completed university studies, training in retail or comparable education
- Excellent Knowledge of Italian. German and English are mandatory in any case.
- Excellent verbal and written communication.
- Professional experience in a high quality customer service or Call Center, or in hospitality, ideally experience in phone sales.
- Sales experience / contact with customers in retail is an advantage
- positive attitude; pleasant voice and ability to speak in a manner that is appropriate for customers of luxury goods.
- Strong customer orientation
- Basic knowledge of MS Office is required; knowledge of SAP is a plus.
- Passion and dedication to represent Montblanc as a brand Ambassador
- Flexibility and strong resilience in stressful situations
- Willingness to work sometimes on Saturdays and holidays.
In a culture that
- has combined tradition with a pioneering spirit for over 100 years
- extends its innovative approach far beyond product development
- brings together individuality, enthusiasm and the joy of creativity
- is cosmopolitan, vibrant and diverse
- invites you to go above and beyond as part of a team
- is willing to allow you to develop it, shape it and leave your mark on it
In return, you’ll get
- an international environment and good development opportunities
- flexible working hours
- an attractive company pension scheme
- site services such as: canteen, on-site café and laundry service
- company sports and other health programs
- discounted Urban Sports membership
- a subsidized ticket for local public transport (HVV-ProfiTicket)
- an employee car park and free charging stations for electric vehicles
- German company bike and a secure bicycle parking area
- special conditions on Montblanc products and products from other Group brands
- employee benefit portals
- 30 days holiday
- regular events for employees
- various further training opportunities
In short: Indulge your passions based on your talents and abilities in an inspiring and diverse culture that is characterised by employee recognition and support. Experience all this with us.
