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Customer Support Specialist

vor 1 Woche

Berlin, Deutschland Fugro Vollzeit

Job Description
- Scroll down for the English job description -_
- Sie kommen als Customer Support Specialist (m/w/d) in ein spannendes und herausforderndes Umfeld und in abwechslungsreiche Projekte.
- WAS SIE WISSEN MÜSSEN IM ÜBERBLICK
- Wir suchen nach neuen Mitarbeitern im Bereich GeODin Software Support, die das weitere Wachstum unseres Unternehmens auf internationaler Ebene unterstützen. Sie werden wichtiger Repräsentant für GeODin, unser Angebot für die weltweite Geodatenerfassung und -analyse, für Datenmanagement, Monitoring, Berichte und Präsentationen. Sie sind begeistert von Geodaten, modernen IT-Lösungen, Schulungen und effektiven Supportstrukturen. Diese Rolle bieten Ihnen die Möglichkeit innerhalb des Unternehmens zu lernen und sich weiterzuentwickeln. Sie arbeiten in einem jungen, sympathischen Team von internationalen Kollegen, mit denen Sie innovative Ideen austauschen, um Spitzenleistungen zu erbringen.
- WOFÜR SIE IM JOB VERANTWORTUNG ÜBERNEHMEN
- Zur Verstärkung unseres Geoinformatik-Teams in Berlin suchen wir zum nächstmöglichen Zeitpunkt einen Customer Support Specialist (m/w/d):

- Kundenbetreuung inkl. Abstimmung und Verhandlungen im Rahmen von Support und Consulting Aufgaben
- Durchführung von Produktpräsentationen und Schulungen
- Entwicklung von Zielen für die Kundenzufriedenheit und Koordinierung mit dem Team, um diese kontinuierlich zu erreichen
- Ausbau der bestehenden Dienstleistungen und Einführung effektiver Kundenbindungsprogramme
- Hilfe bei der Erstellung und Koordinierung von Kunden-Newsletter, Website-Blog und Posts auf Social Media
- WAS IHNEN GEBOTEN WIRD
- Flexible Arbeitszeitgestaltung und hybrides Arbeiten
- Intensive Einarbeitung, regelmäßige persönliche und fachliche Weiterbildung je nach Wunsch mithilfe unserer Lernplattform Fugro Academy und Entwicklungschancen in einer zukunftsorientierten Branche
- Eine unbefristete Festanstellung mit fairem Gehalt
- Eine betriebliche Altersvorsorge und ein Job Ticket mit Arbeitgeberzuschuss
- Verschiedene Möglichkeiten der Gesundheitsförderung (z.B. Job Bike, Qualitrain, Humanoo) und zusätzliche Absicherung durch eine private Gruppenunfallversicherung
- 30 Tage Urlaub

WAS SIE MITBRINGEN SOLLTEN
- Abgeschlossenes Hochschulstudium (Bachelor) im Bereich der Geowissenschaften oder vergleichbare Studiengänge oder alternativ min. 2 Jahre Berufserfahrung im Customer Support im technischen Bereich
- Sehr gute IT-Kenntnisse insbesondere auch im Umgang mit der Office-Standardsoftware
- Erfahrungen mit Datenbanken und SQL sind von Vorteil
- In deutscher und englischer Sprache können Sie sich mündlich und schriftlich fließend ausdrücken
- Engagierte Arbeitsweise, technisches Verständnis und Organisationstalent
- Verantwortliches, zielgerichtetes Handeln und klare, emphatische Kommunikation
- HABEN WIR IHR INTERESSE GEWECKT?

und
- Wir freuen uns auf Ihre Online-Bewerbung unter Angabe Ihres frühestmöglichen Eintrittstermins sowie Ihrer Gehaltsvorstellung.
- FUGRO IN DEUTSCHLAND
- In Deutschland ist
- Fugro
mit über 240 Mitarbeitern in unserer Zentrale in Berlin und mehreren regionalen Standorten vertreten. Unser Aufgabenspektrum umfasst die Erhebung, Verarbeitung und Visualisierung von Geo-Daten und deren Analyse, Interpretation und Bewertung sowie die Planung und Beratung in den Bereichen Vermessung, Geotechnik, Umwelt, Hydrogeologie, Geophysik, Monitoring und Datenmanagement/Softwareentwicklung. Wir agieren sowohl national als auch international als zuverlässiger Partner für zahlreiche Energieversorger, Pipeline
- und Netzbetreiber, Technologieunternehmen, Bergbaubaugesellschaften, Hoch
- und Tiefbaufirmen und dem öffentlichen Sektor.
- As a Customer Support Specialist (m/w/d), you will join an exciting and challenging environment and varied projects.
- WHAT YOU NEED TO KNOW AT A GLANCE
- We are looking for new GeODin Software Support staff to support the continued growth of our company on an international level. You will be a key representative for GeODin, our offering for global geospatial data collection and analysis, data management, monitoring, reports and presentations. You are passionate about geospatial data, modern IT solutions, training and effective support structures. This role offers you the opportunity to learn and develop within the company. You will work in a young, friendly team of international colleagues with whom you will share innovative ideas to achieve excellence.
- THE RESPONSIBILITIES YOU TAKE ON IN THE JOB
- To strengthen our Geoinformatics Team in Berlin, we are looking for a Customer Support Specialist (m/w/d) as soon as possible:

- Customer support incl. coordination, consulting and negotiations
- Conducting product presentations and training
- Developing customer satisfaction goals and coordinating with the team to achieve them on an regular basis
- Expanding existing services and implements effective customer loyalty programs
- Helping to create and coordinate client