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Customer Service Agent
vor 1 Woche
General Description
In your role as Customer Service Agent (M/F/d) you will be a brand’s representative as part of our CS team, and responsible for the German and English speaking customer service.
Your Role
- Answer all product and service related questions in the best possible way - professional, positive, and based on exceptional knowledge
- Take ownership for the customer’s experience, and represent Horizn’s brand values
- Your work has an immediate effect on Horizn’s success, and you are keen to take ownership for that
- Provide customer’s feedback regarding product and service to the Head of Customer Service
- Support the constant optimization of our Customer Service
- Support the international roll-out of our brand by providing the best customer service to build a strong customer base and increase customer retention
Your Skills & Experience
- You have at minimum 1 year of experience in customer service management in an international environment
- You have good experience in working to targets, and always challenge yourself to increase your tickets on a daily basis and improve the overall customer experience
- You are able to prioritise tasks effectively and work in a structured and organised manner
- Experience working with Zendesk is a plus
- You enjoy working in a fast-paced, international environment
- You have an outgoing and service-driven personality
- You are an open-minded and positive person
- You are a team player, you are results-oriented and like to take the initiative
- You are fluent in German (native level/bilingual) and in English
**\_Please note**: As a purpose driven company, we actively fight climate change, racism, gender-inequality and support underprivileged individuals and communities, such as forcefully displaced youth and refugees. We expect you to actively support and contribute to our causes.\_
What we offer
- A culture of collaboration, empowerment, innovation and diversity
- Flexible working times, home office, remote work and two additional holidays for your further development
- A purpose-driven company dedicated to changing the way we travel for good (Peta-certified, Corp B certification in process, social and art programme)
- A supportive and encouraging work environment with a diverse group of motivated, talented, and visionary colleagues
- Ownership for your field of responsibility
- Personal and career development including further educational courses
- The possibility to make a true impact on the business, take responsibility and shape the future of our growing company on an international level
- A supportive work culture: your colleagues from other departments, management or HR are always at your side and available for sparring or mentoring if needed
- A competitive salary, accompanied by a nice welcome package, and other benefits such as free coffee, cold drinks, healthy snacks, public transport, or health club benefits - and, of course, great employee discounts on our products.
- Everyone at Horizn Studios is a shareholder and so will you - we share the love, sweat and the fruits with everyone.
That’s you?
Don’t hesitate and send us your CV - along with a few words on why you think you should get on board plus your earliest possible starting date. We are excited to be hearing from you
