Solution Customer Success Manager

We help the world run betterAt SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.   What you'll do: As a Solution Customer Success Manager (S-CSM) for the Finance and Spend Management Solutions (f/m/d), you will act as a trusted advisor, maximizing customer lifetime value by delivering solution area expertise to customer executives and their line of business while accelerating near term value delivery via the rapid adoption and consumption of solutions.Build deep executive relationships and earn trusted advisor status with customersIdentify new opportunities for customers to leverage new or expanded SAP solutionsMitigate churn and manage renewals of SAP solutions/servicesIdentify sales leads and support sales in expansion and upsell effortsManage through crisis and de-escalate customer situationsDrive renewals, expansions, and up-sells of subscription or perpetual license-based solutions What you bring:Strong executive presence and relationship building skillsDeep knowledge of business models, strategies, and line of business processesProven ability to handle difficult customer situations and discuss complex issues with customer executives3+ years experience with cloud software solutions and delivery modelsExpert level buying center/Lines of Business domain expertiseAbility to apply risk-mitigation strategies to customer situationsKnowledge of SAP solutions portfolio and the business processes they enableSome technical understanding for assigned solution area to address technical issues with customersBachelor's degree or equivalent requiredExperience in business softwareKnowledge of SAAS and IAAS processesStrong program/project management and governance skillsExpert commercial/deal support skillsRelationship-driven mindset with excellent verbal and non-verbal communication skillsExperience driving renewals, expansions, and up-sells of subscription or perpetual license-based solutions.S/4HANA and /or Office of the CFO background desired (Planning & Analyitics, Accounting & Close, Treasury, Financial Operations, Global Trade, GRC) Language:Fluent in English and German Meet your team:You will work closely with SAP MU leadership, account teams, industry teams, and solution management organization. You will also coordinate internal SAP and partner resources to ensure value delivery. ​Bring out your bestSAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.  We win with inclusionSAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.AI Usage in the Recruitment ProcessFor information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process. Please note that any violation of these guidelines may result in disqualification from the hiring process.Requisition ID: 441979  | Work Area: Consulting and Professional Services  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations:  #LI-Hybrid​