CRM Account Executive

Job DescriptionThe CRM Account Executive will oversee market success of ServiceNow's CRM products in the Public Sector. You will play a leading role in engaging assigned accounts and be responsible for the creation of new business and pipeline across a substantial portion of the ServiceNow sales cycle and methodology. You will oversee executive relationship management for assigned accounts; lead and partner with virtual teams, including Core Field, Solution Sales, Solution Consulting, Support and Professional Services.What you will get to do in this role:Oversee development and growth of assigned Public Sector accounts, including development and deployment of territory resourcesDevelop a sales strategy in the allocated territory with a target prospect list, and a regional sales plan for your assigned account and/or territory.Develop relationships with multiple C-suite personas (e.g., CFO, CIO, COO, CDO) across CRM product(s) and CRM multi-workflow solution(s).Arrange and conduct initial Executive and CxO discussions and position meetingsCollaborate closely with your Solution Consulting counterpart and extended team to deliver ‘art of the possible’ demonstrations showcasing ServiceNow’s CRM product(s) & solution(s), orchestrating relationships as required.Develop a clear roadmap and building capabilities across our clients and ServiceNow teams to promote an outstanding customer experienceBe the trusted advisor to the customer by understanding their existing and future Customer Engagement & Operations roadmap to drive the ServiceNow Customer & Industry Workflows platformOwn and Lead CRM opportunities all the while collaborating closely with Core Sales Teams (AE’s, SC’s, Leadership) and other ServiceNow Solution Areas (Creator, Employee, Technology) to deliver outcomes-based solutions to our clients and prospects.In partnership with assigned Account Executive and Solution Consultant, present our CRM Workflows offering directly to prospects, customers, partners and at industry events and seminarsArticulate customer success strategies to the field to streamline and standardize Platform presentations and value propositionProspect qualification and the development of new sales opportunities and ongoing revenue streams with limited support from inside salesSales process management and opportunity closureOngoing account management to ensure customer satisfaction and drive additional revenue streams  QualificationsTo be successful in this role you have:Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.Deep experience in solution sales, preferably within a CRM / Customer engagement /Customer Service Management /  CX / CPaaS / CCaaS / SOM vendorAn deep understanding of the CRM, CX or CSM solution-related business processes essentialExperience leading complex virtual or matrixed teamsAbility to understand broad, macro-level business IT needs for a prospective client8+ years of sales experience within complex software or platform solutionsDeep industry knowledge of your assigned vertical, in this case Public Sector essentialExperience establishing trusted relationships with current and prospective clients and other teamsAbility to produce new business, negotiate deals, and maintain healthy C-Level relationshipsAble to thrive in a fast paced, growing, deadline driven environmentWillingness to go above and beyond to win in the market against stiff competitionAbility to communicate complex issues in simple terms via written and oral media, to a variety of different audiencesAbility to forge strong business relationships and connect with both C-level execs at customers as well as with individuals in ServiceNow internal and external eco-systemExcellent communication and presentation skills, including to C-levelRegional travel requiredFluency in English and the local language essentialAdditional InformationWork PersonasWe approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.Equal Opportunity EmployerServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. AccommodationsWe strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control RegulationsFor positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.