Aktuelle Jobs im Zusammenhang mit Director Customer Success - Berlin - HRS Group
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Director Customer Success
vor 24 Stunden
Berlin, Berlin, Deutschland HRS Group Vollzeit 80.000 € - 120.000 € pro JahrDS DESTINATION SOLUTIONS AS A COMPANY Destination Solutions. The smartest way to rent out holiday homes.At Destination Solutions we believe there's a smarter way for hosts, property managers and DMOs to maximize the performance of their rentals. So, as a travel tech company, we've created an end-to-end holiday rental platform. We're the leading aggregator...
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Director Customer Success
vor 21 Stunden
Berlin, Berlin, Deutschland HRS Group Vollzeit 60.000 € - 120.000 € pro JahrDs Destination Solutions As a Company*Destination Solutions. The smartest way to rent out holiday homes.*At Destination Solutions we believe there's a smarter way for hosts, property managers and DMOs to maximize the performance of their rentals. So, as a travel tech company, we've created an end-to-end holiday rental platform. We're the leading aggregator...
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Director, Commercial Customer Success and Account Management
vor 22 Stunden
Berlin, Berlin, Deutschland Navan Vollzeit 80.000 € - 120.000 € pro JahrNavan is looking for an exceptional Director, Commercial Customer Success and Account Management to scale and grow our Commercial Customer Success segment across key EMEA markets. This is a highly visible, strategic, and cross-functional leadership role focused on driving revenue growth, maximizing customer value, and ensuring world-class customer...
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Director of Customer Success Management
vor 2 Wochen
Berlin, Deutschland zenloop Vollzeit**About us**: There's a visible gap between customer feedback and the initiatives that companies put in place. At zenloop, we call this 'The Action Gap.' Our vision is to close this Action Gap and change the way brands interact with their customers by making sure that organizations translate the insights they collect into innovation, customer loyalty, and a...
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Revenue Success Director
vor 2 Wochen
Berlin, Deutschland Mapp Digital Vollzeit**WHAT YOU WILL DO**: As the Revenue Success Director, you will be responsible for spearheading the efforts to maximize revenue through the strategic management of renewals, customer success, and partner teams. Located in Germany, you will lead these departments to ensure alignment with the company's financial goals and objectives, fostering strong...
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Director of Customer Success
vor 20 Stunden
Berlin, Deutschland commercetools VollzeitOur Guiding Stars are the values at the heart of our organization that drive everything we do. We are committed to creating meaningful change not only in our industry but also in the communities we engage with. If our Guiding Stars resonate with you, we encourage you to consider joining our team. - **Drive Results**: We think big, work smart, and execute...
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Head of Customer Success
vor 2 Wochen
Berlin, Deutschland CA Customer Alliance GmbH Vollzeit**About Us**: At Customer Alliance, we are literally obsessed with feedback - and that reflects in the culture and the product we’re building. We’re a diverse team (comprising 21 nationalities!) who support and inspire each other every day. We pride ourselves on a positive and growth-oriented work environment where employees are encouraged to share...
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Senior Customer Success Manager
Vor 5 Tagen
Berlin, Berlin, Deutschland meinUnterricht Vollzeit 60.000 € - 80.000 € pro JahrBeschreibung meinUnterricht ist ein EdTech-Unternehmen, das Lehrkräften durch eine umfassende Plattform mit Unterrichtsmaterialien, Fortbildungen und Tools hilft, großartigen Unterricht zu gestalten.Wir sind ein Team von engagierten Bildungsenthusiast:innen, die sich darauf spezialisiert haben, den Schulalltag durch intelligente Lösungen zu vereinfachen...
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Global Director, Customer Success
vor 1 Woche
Berlin, Deutschland Talon.One Vollzeit**ABOUT THE TEAM**: Talon.One's Customer Success Team works with some of the world's largest B2C brands, helping them to achieve their marketing goals with our powerful loyalty & promotion platform. We partner with our clients to deliver seamless and personalized experiences for their customers, creating value and strong return on investment along the way....
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Global Director, Customer Success
Vor 6 Tagen
Berlin, Deutschland Talon.One GmbH Vollzeit**ABOUT THE TEAM**: Talon.One's Customer Success Team works with some of the world's largest B2C brands, helping them to achieve their marketing goals with our powerful loyalty & promotion platform. We partner with our clients to deliver seamless and personalized experiences for their customers, creating value and strong return on investment along the way....
Director Customer Success
vor 2 Wochen
DS DESTINATION SOLUTIONS AS A COMPANY Destination Solutions. The smartest way to rent out holiday homes. At Destination Solutions we believe there’s a smarter way for hosts, property managers and DMOs to maximize the performance of their rentals. So, as a travel tech company, we’ve created an end-to-end holiday rental platform. We’re the leading aggregator in the DACH region. We bring properties online and distribute them on our unrivalled marketplace with over channels, from big OTAs to smaller regional partners, we’ve got them all covered. We offer a full-service with an intuitive suite of next generation solutions, with everything from property management, payment solutions to channel management, revenue optimization, and handling of guest relationships. It’s how we’re shaping holiday rentals - through our platform, our people and our partnership approach. Destination Solutions is part of the globally acting HRS Group. HRS is reinventing the way businesses and governments work, stay and pay in today’s dynamic global marketplace. HRS’ advanced platform technology is extending its reach beyond hospitality to meetings, office space management, payment efficiency and crisis recovery. POSITION As Director of Customer Success & Experience (all genders), you drive DS’s ambition to deliver exceptional value and satisfaction to our customers — from destinations to distribution partners — at every stage of their journey. You lead and develop a cross-functional team covering Customer Success, Onboarding, Support, and Customer Experience Design, ensuring our customers experience the full impact of our digital solutions. Your role is to shape our customer-centric strategy, optimize touchpoints, and translate customer insights into tangible business and product improvements. CHALLENGE Lead and inspire the Customer Experience & Success organization, spanning Customer Success Managers, Onboarding Specialists, Support Agents Define and execute the customer experience strategy, aligning it with company goals and driving excellence across all touchpoints. Establish and monitor key CX and CS metrics (NPS, CSAT, CES, retention, adoption, renewal, and growth). Build strong relationships with strategic customers and partners, ensuring a consistent and value-driven experience. Translate customer insights into actionable improvements in collaboration with Product, Tech, Marketing, and Sales. Oversee onboarding and support operations to ensure seamless implementation and continuous optimization of DS products. Drive a Voice-of-Customer program, enabling data-driven decisions and proactive experience management. Represent the customer perspective in strategic discussions, product roadmaps, and company initiatives. Foster a culture of customer empathy, service excellence, and continuous learning within your teams. FOR THIS EXCITING MISSION YOU ARE EQUIPPED WITH... Proven leadership experience in Customer Experience, Customer Success, or Consulting, ideally in a SaaS, platform, or digital services environment. Strong strategic thinking combined with operational excellence and people's leadership. Experience building and scaling CX or CS functions, including process design and cross-functional collaboration. Solid understanding of data-driven experience management (e.g., NPS, CES, Voice-of-Customer frameworks). A background in the travel or hospitality industry is a plus. Excellent communication and influencing skills, with the ability to collaborate across teams and levels. Fluent in English and German; additional languages are a plus. PERSPECTIVE Access to a global network of a globally united and mutually responsible “Tribe of Intrapreneurs” that is passionately dedicated to renew the travel industry and while doing so reinvent the ways how businesses stay, work and pay.Our entrepreneurial driven environment of full ownership and execution focus offers you the playground to contribute to a greater mission, while growing personally and professionally throughout this unique journey. You will continuously learn from a radical culture of retrospectives and continuous improvement and actively contribute to making business life better, smarter and more sustainable.LOCATION, MOBILITY, INCENTIVE The position can be located in our office in Berlin. However, travel to the other offices and client sites is important.
