Host / In Village Concierge

Job Summary: We are seeking a friendly, enthusiastic, and customer-focused Host to join our team at Wertheim Village. As a In Village Concierge / Host (m/f/d), you will be the first point of contact for our visitors, providing exceptional customer service and ensuring a memorable shopping experience. You will assist guests with inquiries, offer information about the village's amenities and events, and create a welcoming atmosphere. Key Responsibilities: Greet and welcome guests upon arrival with a warm and friendly demeanor. Provide information about the Village, including store locations, events, and promotions. Assist guests with any inquiries or issues they may have, ensuring a high level of customer satisfaction. Coordinate with other departments to address guests' needs and resolve any problems promptly. Maintain a clean and organized workspace, including the Member Carts and surrounding areas. Assist with the distribution of promotional materials and village maps. Handle guest feedback and complaints with professionalism and escalate issues when necessary. Participate in village events and activities to enhance the guest experience. Support the Hands Free Shopping Service during pick times and on the off Support of the Concierge Service during pick times Qualifications: Excellent communication and interpersonal skills. Previous experience in customer service, hospitality, or a related field is preferred. Computer Skills with Microsoft Strong problem-solving abilities and attention to detail. Ability to work well in a fast-paced environment and handle multiple tasks simultaneously. Positive attitude and a strong sense of responsibility. Availability to work flexible hours, including weekends and holidays. German and English Languages is applicable. Proficiency in multiple languages is a plus.