Senior Customer Care Country Manager
vor 1 Woche
JOIN OUR TEAMAs a Senior Customer Care Country Manager, you will take ownership of leading and developing a team dedicated to delivering a premium service experience for our DACH customers. As our most important market, DACH plays a central role in shaping our success, making this position highly impactful. Our mission is to provide efficient, empathetic, and solution-oriented support that strengthens customer loyalty and reflects our brand values at every touchpoint. You will act as a central partner across teams, ensuring that our front office runs smoothly, KPIs are achieved, and best practices are continuously developed. This position is permanentand based in Munich.WHAT YOU'LL DOlead, coach, and develop the Front Office team for the DACH marketensure high-quality, customer-centric service delivery across all touchpointsmonitor, analyse, and optimise daily operations and KPIs in close collaboration with the Workforce Management teamact as an escalation point for complex customer casescollaborate closely with the Quality, Training, Logistics, and Product teamsdrive process improvements and implement best practices in Customer Care together with the Content team YOU COME WITHsolid background in Customer Care with proven leadership experienceproven track record in managing teams and achieving operational KPIsexcellent communication and problem-solving skillshigh empathy and a customer-first mindsetstrong organisational and prioritisation skills in a fast-paced environmentfluency in German and English, both written and spoken WHY WESTWINGAside from our awesome team and shared purpose, we offer a variety of additional benefits. Come work with us and get:an inspiring, international, informal, and nonpolitical environment for you to take ownership and grow your careera unique culture based on trust, support, and collaboration where we foster open communication with our monthly Company All-Hands, feedback channels, and regular Q&A sessions hybrid working mode with 3 office days per weekup to 4 weeks temporary work-from-anywhere per year 30 days of paid holiday per yeara beautiful, centrally located and dog-friendly office with free beverages, cafeteria with different lunch options, open spaces and sunny terrace40% off Westwing Collection and 20% off all third-party brands in our shop (each on non-reduced items), a 10% Family & Friends voucher, and Westwing vouchers for special occasionsregular and legendary company and team events like Movie Nights, Oktoberfest, Summer Parties, and morehealth and wellbeing offerings including sports membership, mental health support and coaching, vaccinations, skin checkups and morediscounted green mobility options with public transport or JobRadcompany daycare “Westwing Wichtel” next to our Munich office and cooperation with Elly & Stoffl, a multilingual daycare with several locations in Munichsubsidised company pension scheme “Social Impact Day” to use for doing good for environment and/or society
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Senior Customer Care Country Manager
Vor 6 Tagen
Munich, Bayern, Deutschland Westwing Group SE Vollzeit 80.000 € - 120.000 € pro JahrJOIN OUR TEAM As a Senior Customer Care Country Manager, you will take ownership of leading and developing a team dedicated to delivering a premium service experience for our DACH customers. As our most important market, DACH plays a central role in shaping our success, making this position highly impactful. Our mission is to provide efficient, empathetic,...
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Senior Customer Care Country Manager
vor 1 Woche
Munich, Deutschland Westwing GmbH VollzeitJOIN OUR TEAM As a Senior Customer Care Country Manager, you will take ownership of leading and developing a team dedicated to delivering a premium service experience for our DACH customers. As our most important market, DACH plays a central role in shaping our success, making this position highly impactful. Our mission is to provide efficient, empathetic,...
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Senior Customer Care Country Manager
vor 1 Woche
Munich, Deutschland Westwing Group SE VollzeitJOIN OUR TEAMAs a Senior Customer Care Country Manager, you will take ownership of leading and developing a team dedicated to delivering a premium service experience for our DACH customers. As our most important market, DACH plays a central role in shaping our success, making this position highly impactful. Our mission is to provide efficient, empathetic,...
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Customer Care Country Lead
vor 1 Woche
Munich, Bayern, Deutschland Westwing Group SE Vollzeit 80.000 € - 120.000 € pro JahrJOIN OUR TEAM As a Customer Care Country Lead, you will take ownership of leading and developing a team dedicated to delivering a premium service experience for our DACH customers. As our most important market, DACH plays a central role in shaping our success, making this position highly impactful. Our mission is to provide efficient, empathetic, and...
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Customer Care Country Lead
vor 2 Wochen
Munich, Deutschland Westwing GmbH VollzeitJOIN OUR TEAM As a Customer Care Country Lead, you will take ownership of leading and developing a team dedicated to delivering a premium service experience for our DACH customers. As our most important market, DACH plays a central role in shaping our success, making this position highly impactful. Our mission is to provide efficient, empathetic, and...
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Customer Care Country Lead
vor 2 Wochen
Munich, Deutschland Westwing Group SE VollzeitJOIN OUR TEAMAs a Customer Care Country Lead, you will take ownership of leading and developing a team dedicated to delivering a premium service experience for our DACH customers. As our most important market, DACH plays a central role in shaping our success, making this position highly impactful. Our mission is to provide efficient, empathetic, and...
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vor 17 Stunden
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Country Manager
vor 1 Tag
Munich, Bayern, Deutschland Satori Digital Vollzeit 45.000 € - 60.000 € pro JahrWe are looking for an accomplished and strategic Country Manager – Germany to lead our Generic Formulations business, with a strong focus on tender business and AOK tenders. This role will be responsible for driving revenue growth from the current €35 million to €50 million in the next fiscal year, through effective tender management,...
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Country Manager
vor 20 Stunden
Munich, Bayern, Deutschland Satori Digital Vollzeit 35.000 € - 50.000 € pro JahrWe are looking for an accomplished and strategic Country Manager – Germany to lead our Generic Formulations business, with a strong focus on l tender business and AOK tenders. This role will be responsible for driving revenue growth from the current €35 million to €50 million in the next fiscal year, through effective tender management,...
