Service Excellence

Your Contribution As Service Excellence (m/f/d) you will support the development and conceptualization of the service strategy for MX global. Analysis of service processes, identification of potential for improvement and implementation of best practices Further development and implementation of warranty and complaints management Further development of warranty cost management, warranty processes and systems Definition and development of systems for the fault rectification process with failure safety Product management for warranty and service products and their administration Ensuring and monitoring service quality and conducting audits and evaluating customer feedback to continuously improve services and service portfolios Development, implementation and global roll-out of key figure management and reporting structures Selection and safeguarding of state-of-the-art software components and tools Further development of error analysis and complaint management in cooperation with product management, product development and technical service Your Experience and Qualifications Completed studies in business administration, engineering or a related field with a focus on quality management methods Many years of professional experience in technical service Very good technical understanding of workshop equipment Strong problem-solving skills and structured way of working High level of conflict resolution Excellent communication skills with customers, specialist departments and service providers Strong customer orientation Knowledge in the use of CRM and service management software is an advantage Very good written and spoken German and English skills High willingness to travel #TeamMAHLE is diverse and we see that as a great advantage We welcome applications with diverse experiences, backgrounds and identities.