People Lead Fraud
vor 2 Wochen
Excited by the opportunity to build innovative digital retail banking products and services in a start-up environment, backed by one of the leading financial service providers worldwide? Join us at JPMorgan & Chase Co. at our newest European hub for Chase bank, located in the heart of Berlin. In this exciting chapter of continued growth and expansion for Chase, we’re looking for a passionate People Lead Fraud - Customer Protection (all genders) who will lead a high-performing team dedicated to combating fraudulent activities. As a People Lead Fraud - Customer Contact (all genders) within our Fraud Team you will be leading a team to combat fraudulent activities, ensuring exceptional service delivery, promoting continuous improvement, and ensuring compliance with regulatory requirements. This role offers an opportunity to significantly impact the fight against fraud in a positive and rewarding work environment. Your expertise in digital business policies, processes, products, and solutions will be vital as you drive continuous improvement and deliver exceptional service across all platforms and functions. Ensuring compliance with regulatory requirements is of utmost importance, making your role instrumental in safeguarding our customers and the company from fraudulent activities. Job responsibilities Optimise performance across key operational KPI’s, financials and people metrics, while smashing team goals. Work collaboratively with the relevant teams to continuously improve operational and business performance, as well as optimise both the customer and employee experience. Lead the Fraud team, setting a strong example of customer orientation and fostering a culture of "Right First Time". Ensure operational excellence, consistency, and transparency in customer experience, as well as delivering exceptional service. Act as a subject matter expert in digital banking policies and solutions, collaborating with cross-functional teams to develop top-notch customer experiences. Drive performance improvement, providing coaching and mentoring to team members while championing process and product enhancements. Collaborate with global teams to maintain exceptional service levels and compliance with regulatory requirements. Required qualifications, capabilities, and skills Leadership experience in managing teams and processes in the financial service industries. Digital expertise across various platforms and media. Familiarity with digital banking platforms, payment systems, and financial technologies is necessary to understand potential vulnerabilities and fraud trends. Ability to thrive in an ambiguous work environment while advocating risk management, compliance, and outstanding customer experiences. Knowledge of key compliance frameworks and regulations such as AML, KYC, PEPS, etc.. Ability to understand and research customer behavior and share knowledge with further teams and peers. Excellent communication fluency in German and English. Preferred qualifications, capabilities and skills Previous experience working within Banking/Financial Service institution in a fraud related role. Experience in identifying fraud and related financial crime risks and take the appropriate steps to mitigate these risks. Knowledge of the German regulatory framework and best practices regarding fraud prevention. Change management proficiency, taking ownership of processes and products for colleagues and customers.
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People Lead Fraud
Vor 2 Tagen
Berlin, Berlin, Deutschland JPMorganChase Vollzeit 80.000 € - 120.000 € pro JahrDescriptionExcited by the opportunity to build innovative digital retail banking products and services in a start-up environment, backed by one of the leading financial service providers worldwide? Join us at JPMorgan & Chase Co. at our newest European hub for Chase bank, located in the heart of Berlin. In this exciting chapter of continued growth and...
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People Lead Fraud
Vor 2 Tagen
Berlin, Berlin, Deutschland JPMorganChase VollzeitJob DescriptionExcited by the opportunity to build innovative digital retail banking products and services in a start-up environment, backed by one of the leading financial service providers worldwide?Join us at JPMorgan & Chase Co. at our newest European hub for Chase bank, located in the heart of Berlin. In this exciting chapter of continued growth and...
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People Lead Fraud
Vor 2 Tagen
Berlin, Berlin, Deutschland JPMorganChase Vollzeit 55.000 € - 83.000 € pro JahrJOB DESCRIPTIONExcited by the opportunity to build innovative digital retail banking products and services in a start-up environment, backed by one of the leading financial service providers worldwide?Join us at JPMorgan & Chase Co. at our newest European hub for Chase bank, located in the heart of Berlin. In this exciting chapter of continued growth and...
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People Lead
vor 1 Woche
Berlin, Deutschland JPMorgan Chase & Co Vollzeit**JOB DESCRIPTION** Excited by the opportunity to build innovative digital retail banking products and services in a start-up environment, backed by one of the leading financial service providers worldwide? Join us at JPMorgan & Chase Co. at our newest European hub for Chase bank, located in the heart of Berlin. In this exciting chapter of continued growth...
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People Lead
vor 2 Wochen
Berlin, Berlin, Deutschland Selby Jennings Vollzeit 90.000 € - 120.000 € pro JahrPeople Lead - Fraud Operations | Digital Banking | Berlin(f/m/d)A leading global financial institution is expanding its digital retail banking operations in Berlin and is seeking aPeople Lead - Fraud Operations (f/m/d)to join their team.This leadership role involves managing a high-performing fraud team focused on delivering exceptional customer protection....
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Fraud Management Lead
vor 36 Minuten
Berlin, Berlin, Deutschland Vodafone Vollzeit 60.000 € - 120.000 € pro JahrFraud Management Lead (m,f,d) ID: 268673Location: Düsseldorf** Please provide your CV in English **The incumbent is a critical member of VOIS Corporate Security function reporting to the VOIS Global Fraud Management Lead, accountable for ensuring in creating and driving the following key activities for VOIS Western Europe centre (Germany, UK, Ireland...
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Team Lead Customer Care Fraud
Vor 7 Tagen
Berlin, Berlin, Deutschland MILES Mobility Vollzeit 60.000 € - 90.000 € pro JahrJoin the rideMILES glaubt an eine Welt, in der Mobilität geteilt, nachhaltig und für alle zugänglich ist. Unser Ziel: faire und sichere Mobilität für alle, die sie wirklich nutzen wollen.Als Teamlead Fraud übernimmst du die operative Verantwortung für unsere Betrugsfälle – du führst ein spezialisiertes Team, das täglich zwischen komplexen...
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Division Lead
vor 1 Woche
Berlin, Deutschland JPMorgan Chase & Co Vollzeit**JOB DESCRIPTION** Excited by the opportunity to build innovative digital retail banking products and services in a start-up environment, backed by one of the leading financial service providers worldwide? Join us at JPMorgan & Chase Co. at our newest European hub for Chase bank, located in the heart of Berlin. In this exciting chapter of continued growth...
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Team Lead
vor 1 Woche
Berlin, Deutschland Klarna VollzeitOn our path to becoming the world’s favorite way to shop, we’re assembling an unparalleled global talent network, accelerating individual careers, and disrupting entire industries. We are on a mission to liberate humanity from all the meaningless time spent managing their purchases and finances, so they can do more of what they love. We’re in search of...
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Team Lead Customer Care Fraud
Vor 2 Tagen
Berlin, Berlin, Deutschland MILES Mobility Vollzeit 40.000 € - 60.000 € pro JahrJoin the rideMILES glaubt an eine Welt, in der Mobilität geteilt, nachhaltig und für alle zugänglich ist. Unser Ziel: faire und sichere Mobilität für alle, die sie wirklich nutzen wollen.Als Teamlead Fraud übernimmst du die operative Verantwortung für unsere Betrugsfälle – du führst ein spezialisiertes Team, das täglich zwischen komplexen...
