Service Manager Collaboration Solutions

Vor 4 Tagen

Frankfurt am Main, Hessen, Deutschland E Digital Technology GmbH Vollzeit

E.ON Digital Technology GmbH | Permanent | Part or Full time

You have a passion for technology and want to make the world a greener place?

Then become a changemaker (f/m/d) and join our team as  Service Manager Collaboration Solutions (f/m/d)  at E.ON Digital Technology (EDT).

E.ON Digital Technology plays a key role in shaping the energy transition by leading E.ON's digital transformation across Europe. We explore new paths through developing ideas, breaking new ground, making visions reality, and bringing new technologies to life. In flexible working models and teams, we deliver sustainable technology solutions to meet the energy challenges of tomorrow.

meaningful & challenging -  Your tasks 

Responsibility for planning, development, delivery of unified communication and collaboration services as well as support in the creation of business concepts and development for collaboration services  Implementation of business requirements using modern hybrid working methods  Prepare new or changed services, manage the change process and maintain regulatory, legal standards as well as developing service improvement plans Ensure utilization of existing service framework including all relevant service design information Support service lifecycle management in alignment with IT strategy, IT architecture roadmaps, service lifecycle maps and continuous improvement Maintaining the solution portfolio for all Unified Communication and Collaboration services in coordination with the service owner  Plan and manage risks from planned service changes (incl. reporting to stakeholder) Plan and align IT service budget (e.g. MTP, Forecast), charging method and cost distribution with all necessary stakeholder (e.g. Technical IT Service Owners) and ensure costs are within budget  Assist in developing appropriate actions to anticipate, investigate and resolve service faults and issues - process and technical

authentic & ambitious -  Your profile

University degree in computer science, information technology, business informatics or a comparable subject and several years of professional and practical experience (international) in the areas of audio & video conferencing, fixed network and mobile  Extensive experience in service delivery is a prerequisite  Knowledge of hybrid working and collaboration methods as well as knowledge of ITIL (V3 certification desirable) Experience in Quality, Risk Management and Service Delivery/Transformation and with SCRUM or another agile project management method is desirable Experience in project management in international projects is an advantage  Very good speaking skills in English, good skills in German is a plus Willingness to travel and to work in an international environment

smart & useful -  Our benefits

We provide full flexibility : Do your work from home or any other place in Germany - of course including all our great offices from Hamburg to Munich. You want even more? Go on workation for up to 20 days per year within Europe. Recharge your battery: You have 30 holidays per year plus Christmas and New Year's Eve on top. Your battery still needs charging? You can exchange parts of your salary for more holidays or you can take a sabbatical. Your development: We grow and we want you to grow with us. Learning on the job, exchanging with others or taking part in an individual training - Our learning culture enables you to bring your personal and professional development to the next level. We elevate your mobility : From car and bike leasing offers to job tickets for most of our locations - your way is our way. Let's think ahead: With our company pension scheme and a great insurance package we take care of your future. This is by far not all: We are looking forward to speaking with you about further benefits during the recruiting process.

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