Service Manager

Job Introduction Even though we maintain our feet on the ground, our second home will always remain in the sky. As a medium-sized IT company situated in Karlsruhe Germany, developing tailored solutions for global air traffic control authorities is our forte. Our contribution to Flight security, can be found in our systems that operate at various flight control centres and airports, located in more than 80 countries of the world. FREQUENTIS COMSOFT is part of the successful Frequentis group, situated in Vienna, Austria. More information about us on our .So, are you ready to take off? Key Tasks As the central contact person and project manager, you will be responsible for service support (incident and problem management) for customers located worldwide in the air traffic control and airport sectorWithin the framework of the respective service contracts, you are responsible for excellent after-sales support and the associated customer satisfactionTogether with the experts in our specialist departments, you will ensure that faults in existing customer systems are analysed and rectified in a timely mannerIn your role as Service Manager, you will also advise our customers on technical matters and support our specialist departments with possible extensions to customer system Key Qualifications You understand business contexts and have a good technical understanding of IT productsYou ideally have completed IT-related vocational training or a comparable degree and have several years of practical experience in maintenance processes You have a basic understanding of contractual mattersExperience in sales/pre-sales/after-market sales is an advantageCustomer-friendliness and a solution-oriented approach are a matter of course for youYou have a very good command of written and spoken English, additional foreign language skills such as Spanish or French are an advantageThe willingness to travel for occasional worldwide customer visits rounds off your profile Our Values At Frequentis Comsoft, we are convinced that people deliver their best results when working in a company that suits them. Our employees all want to make a difference and to take responsibility for their work. We also firmly believe that as a company, we are stronger when people from diverse backgrounds actively contribute to the business. In addition to professional qualifications, we rely on good ideas, commitment and personal responsibility. We are always seeking bright minds, experts and lateral thinkers of every type, all of whom share an enthusiasm for making global air traffic even safer. Benefits We offer attractive employee packages, where financial rewards are just as important as other benefits, including a 30-day annual leave allowance, sports and health programs, and JobRad bicycle leasing. The work-life balance of our employees is particularly important to us. We believe that private and family needs should be fully compatible with the daily work routine and that our employees should feel able to meet personal commitments even during standard working hours. This is another reason why flexitime and virtual working models come as standard at Frequentis Comsoft. In addition, our spacious and quiet offices, in which a maximum of four colleagues sit together, provide a calm and productive working environment. We are also guided by the principle of “healthy mind in a healthy body”. Our staff can train before or after work in our in-house gym or participate in sports courses. In addition, we regularly participate in various sports activities to promote team spirit and celebrate shared successes. A range of annual parties and events – for example, on our beautiful roof terrace – strengthen our sense of corporate community. FLEXIBLE, FAMILY FRIENDLY LIVELY, OPEN PERMANENT INTERNATIONAL COMPANY OFFICES WITH ROOFTOP FREE CORPORATE EASY ACCESS WORKING HOURS CULTURE EMPLOYMENT CONTRACTS CAREER OPORTUNITIES GYM MAX. 4 PERSONS TERRACE BEVERAGES EVENTS TO PUBLIC TRANSPORT