Principal Workflow Architect

Job DescriptionThe Customer Outcomes team at ServiceNow works with customers to help them achieve their business outcomes by providing prescriptive guidance. As part of this diverse team, you will work with our customers to drive consumption, adoption, and customer satisfaction and ultimately help our customers grow their business on the ServiceNow platform by getting them to see the value of their ServiceNow investment.What you get to do in this role:ServiceNow is currently seeking a Principal Workflow Architect with a focus in more than one of product domains (primarily ITSM and ITOM, but ITAM, SPM are taken into consideration) to be responsible for the successful delivery of ServiceNow's solutions and services in a client consulting environment.The Principal Workflow Architect is a key member of the overall implementation project team and expected to deliver thought leadership with deep subject matter expertise related to ServiceNow product capabilities and complimentary technologies. You will:Participate in workshops with customers to assess current processes and establish future-state processes.Design and deliver ServiceNow solutions with a technical architecture designed for long-term success and following ServiceNow technical standards and leading practices.Advise customers on how to take advantage of the ServiceNow Platform capabilities to improve their business processes.Guide customers in completing required documentation such as business requirement workbooks for technical aspects of the solution.Provide feedback to product development to improve the product based on experiences gained with customers.Maintain skills / certifications depending on the teams needLead all technical aspects of project delivery and solution deliveryMentor field resources in implementation methodology, configuration and best practicesCustomer facing role with some travel across Germany where required QualificationsQualificationsTo be successful in this role you have:Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry. 5+ years of experience as part of a professional services organization; or equivalent education/experienceDemonstrated ability to influence and consult (providing options with pros, cons and risks) in a customer environment, while providing thought leadership to customer sponsors/stakeholders in solving business process and/or providing architectural guidanceIT domain expertise related to ServiceNow productSuccess driving complex issues through analysis and resolutionExperience working collaborativelyServiceNow certifications in aligned areaExperience with Web Technologies (e.g. JavaScript, Web Services, XML) and working in a SaaS environment.Excellent communication and presentation skillsExcellent interpersonal skills, customer-centric attitude and experience working with diverse teamFluency in German and English is mandatoryAdditional InformationWork PersonasWe approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.Equal Opportunity EmployerServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. AccommodationsWe strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control RegulationsFor positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license.