Aktuelle Jobs im Zusammenhang mit ServiceNow Consultant - Bremen, Bremen - IGEL Technology

The ServiceNow Consultant (m/f/d) develops processes, custom apps, tools, documentation, and solution design for IGEL customers and internal IGEL business units as well as provide support for implementations and when incidents occur. You will be working across ITSM, CSM, PPM, Integration Hub, and other modules.

TASKS AND RESPONSIBILITIES:

• Analyze, design, implement, test and document ServiceNow related business processes
• Co llaborate and enhance the customer-effective process platform for IGEL's internal data integrations and IGEL's ServiceNow-based business processes
• Recommend and make use of industry trends and future-proof best practices
• Serve as consulting partner to IGEL's internal business departments, propose and specify solutions
• Contribute to IGEL's overall architecture / design of IGEL's application, process and data landscape
• Ensure service delivery to IGEL departments for IGELs ServiceNow-based applications
• Solve, report and manage incidents · Involve and coordinate external service providers
• Create documentation and training materials, conduct end-user trainings

EXPERIENCE AND QUALIFICATIONS:

• Bachelor's / Master's degree in business informatics, computer science or comparable subject or comparable experience with conceptual strength and above-average comprehension
• Minimum of seven years related experience
• Works under general supervision and l atitude for independent judgment
• Moderate skills with high level of proficiency
• May consult with senior peers on general projects
• Strong experience in conducting workshops and trainings
• Strong experience in ITIL based processes
• Profound experience in ServiceNow modules and services (CSM, ITBM, ITSM, Integration Hub, & Automation)
• Strong experience in modeling of business processes
• Solution-oriented, collegial, supportive attitude
• Strong communication skills, fluent written and spoken English and German is nice to have