Supervisor (m/w/x) Aachen

Profile.At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful.Since its inception in 1969 in Limoges, France, and as part of the LVMH Group since 1997, Sephora has been disrupting the prestige beauty retail industry. Today, Sephora continues to break with convention to drive its mission: champion a world of inspiration and inclusion where everyone can celebrate their beauty.With 56,000 employees in 35 countries, including [5000 in France / 15 000 in Europe and Middle East] / [851 in DENS Hub (Germany, Switzerland, Denmark & Sweden), we connect customers and beauty brands within the world’s most passionate beauty community. With a curation of nearly 500 brands, and our own label, Sephora Collection, we offer the most unique and diverse range of products: fragrances, makeup, hair care, skincare... and much more.You will excel and enjoy this position if you are ready to actively handle the following missions:PeopleCreating the daily staff planning and coordinating employees on the sales floor (zoning)Managing employee sickness in absence of manager Induction of new employees Implementation of floor managementActing as a role model in the Sephora Attitude and passing on the Sephora DNACommercial Performance Support in achieving monthly and annual sales targets including year-on-year salesgrowthEnsuring excellent customer service and alignment of the team with the customerCarrying out the morning briefing and shift handoversEnsure that we regularly surprise our customers, . by organizing beauty classes in different areas, animating the hub and creating weekend looks Updating the visual merchandising and implementing updates and animationsEnsuring order and cleanliness on the sales floor Operations Carrying out inventories to ensure optimum availability of goodsComplete merchandise management, from receiving to proper storage, booking out, returns and tester managementPreparing for the opening and closing of the cornerReporting and tracking of maintenance and merchandise issuesDeputizing for the Corner Manager in case of absenceAdditional tasks related to the daily businessKPIsCustomer satisfaction & feedbackStock availability & replenishment efficiencyCompliance with operational routinesAwareness of retail key figures such as MS, IPT, AVB, number of services, shrinkageInventory on scheduleDo not hesitate to apply if you have…Personal SkillsCustomer-focused and business-driven mindsetReliable, hands-on, and solution-orientedExcellent communication and delegation abilitiesPositive attitude and ability to inspire othersStructured work ethicInterested in team managementExperience & Technical SkillsAt least 2-3 years' experience in retail, preferably in the beauty sector Enjoy dealing with customers and developing employees Analytical and commercial working methodsStrong hands-on mentality and presence on the sales floor Basic knowledge of SAP and Excel is an advantage Good knowledge in English or native language of the countryBeing LVMH Acts people oriented Shows creativity and drives innovation Strives for excellence Entrepreneurial spirit & mindset Here, you will find: Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit Culture of empowerment, learning & growth, that offers you the tools, space and opportunity to learn, innovate and lead Work that brings fulfillment. From delighting clients every day, to inspiring our industry at large, every action makes a difference Join us and belong to something beautiful. At Sephora, we celebrate diversity and are committed to creating and fostering an inclusive environment for everyone..