Aktuelle Jobs im Zusammenhang mit Senior Technical Support Engineer - Frankfurt - Fortinet
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Technical Support Engineer
vor 10 Stunden
Frankfurt am Main, Hessen, Deutschland Fortinet Vollzeit 60.000 € - 120.000 € pro JahrDescriptionJoin Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a dynamic ETAC Senior Engineer to contribute to the success...
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Technical Support Engineer
vor 2 Wochen
Frankfurt, Deutschland Fortinet VollzeitThis position requires to be in the office 4 days/week. Join Our Dynamic Team as a Technical Support Engineer! Are you passionate about cutting-edge cybersecurity and thrive on solving complex technical challenges? Do you love empowering users with your expertise and making a tangible impact? If so, we have an exciting opportunity for you to join our...
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Technical Support Engineer
Vor 6 Tagen
Frankfurt am Main, Hessen, Deutschland Fortinet Vollzeit 60.000 € - 100.000 € pro JahrDescriptionThis position requires to be in the office 4 days/week.Join Our Dynamic Team as a Technical Support EngineerAre you passionate about cutting-edge cybersecurity and thrive on solving complex technical challenges? Do you love empowering users with your expertise and making a tangible impact? If so, we have an exciting opportunity for you to join our...
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Technical Support Engineer
vor 7 Stunden
Frankfurt am Main, Hessen, Deutschland Fortinet Vollzeit 60.000 € - 90.000 € pro JahrThis position requires to be in the office 4 days/week.Join Our Dynamic Team as a Technical Support EngineerAre you passionate about cutting-edge cybersecurity and thrive on solving complex technical challenges? Do you love empowering users with your expertise and making a tangible impact? If so, we have an exciting opportunity for you to join our...
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Technical Support Engineer
vor 2 Wochen
Frankfurt, Deutschland Fortinet VollzeitWhat You Will Do: Reporting to TAC Manager based in Frankfurt, Germany, you would act as the main contact point for our customers and partners for technical break/fix or configuration inquiries for Fortinet firewalls. In this position, the Technical Support Engineer will: Conduct basic troubleshooting on the core Fortinet products, specifically...
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Senior Process Engineer
vor 2 Wochen
Frankfurt, Deutschland Cimic Group Limited VollzeitJob DescriptionAs part of our global strategic expansion, Sedgman is expanding its European head office in Frankfurt, Germany . This marks an exciting chapter in our growth as we support major critical raw materials projects. Our team is at the forefront of delivering innovative, sustainable engineering solutions that drive the energy transition across...
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After-Sales Technical Support Engineer
vor 2 Wochen
Frankfurt, Deutschland BYD Europe VollzeitAs the first overseas subsidiary of BYD group, our main focus is to provide European customers with new energy vehicles, rechargeable batteries, solar panels, energy storage systems and other new energy products, as well as related after-sales services.Job description：We are seeking an experienced and proactive Overseas Technical Support Engineer to...
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Technical Support Engineer
Vor 6 Tagen
Frankfurt am Main, Hessen, Deutschland Fortinet Vollzeit 60.000 € - 90.000 € pro JahrDescriptionWhat You Will Do: Reporting to TAC Manager based in Frankfurt, Germany, you would act as the main contact point for our customers and partners for technical break/fix or configuration inquiries for Fortinet firewalls.In this position, the Technical Support Engineer will: Conduct basic troubleshooting on the core Fortinet products, specifically...
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Senior Process Engineer
Vor 7 Tagen
Frankfurt am Main, Hessen, Deutschland Cimic Group Limited Vollzeit 100.000 € - 150.000 € pro JahrJob DescriptionAs part of our global strategic expansion, Sedgman is expanding its European head office in Frankfurt, Germany . This marks an exciting chapter in our growth as we support major critical raw materials projects. Our team is at the forefront of delivering innovative, sustainable engineering solutions that drive the energy transition across...
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Senior Process Engineer
Vor 6 Tagen
Frankfurt am Main, Hessen, Deutschland Sedgman Vollzeit 100.000 € - 120.000 € pro JahrDescriptionAs part of our global strategic expansion, Sedgman is expanding its European head office in Frankfurt, Germany . This marks an exciting chapter in our growth as we support major critical raw materials projects. Our team is at the forefront of delivering innovative, sustainable engineering solutions that drive the energy transition across Europe.To...
Senior Technical Support Engineer
vor 2 Wochen
Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a dynamic ETAC Senior Engineer to contribute to the success of our rapidly growing business.You would act as ETAC Senior Engineer role to provide exceptional customer service for our loyal customers. The ideal candidate is energetic and passionate about working for Fortinet and supporting our customers while developing good and respected relationships with internal and external customers. This is a great opportunity to excel in an innovative, fast-paced environment while expanding your knowledge and developing your skills in network security. As a ETAC Senior Engineer you will: Running real-time phone or remote access sessions with customers Provide direct technical web and telephone support to Fortinet customers. Support and troubleshooting on the wireless and switching range of Fortinet products. Collection, analysis and change recommendations of configuration information. Collection and analysis of customer network information. Collection and initial analysis of packet trace information Recommend corrective actions based on analysis. Provide customer education where needed due to gaps in networking, product knowledge, etc. Consultation of technical documentation, bulletins, and release notes for known problems. Reproduction of customer environments on lab equipment. Follow up on technical cases, including proper escalation and management of the case until case closure. Manage customer communications and expectations until the closure of each case. We Are Looking For: 5 to 7 years of experience in a technical support role in a wireless networking/wireless security company or equivalent education Strong understanding of Wi-Fi 802.11 networks and 4G LTE experience. Strong understanding of TCP/IP, routing protocols, and L2/L3 switches. Experience with security products: firewalls, IPsec, IDS/IPS, and WIDS Strong troubleshooting and problem-solving skills. Extensive working knowledge of Windows, MACOs, UNIX or Linux Previous call center experience, preferably supporting data networking products and/or security products, is desirable. Strong English and German skills both written and verbal. Positive, communicative, and customer-oriented attitude Having any of industry certificates (FCNSA, CCNA, CCNP, CWSP) Basic experience with security devices (Controllers, Cloud, Access Points, 4G LTE, Switches, Routers, Firewalls, IPSs, Mail Security gateways, etc.) Knowledge of dynamic routing protocols and its implementation (OSPF, BGP) Knowledge of authentication protocols and methods (LDAP, SSO, 2-factor authentication, etc.) Knowledge of Linux, Perl Scripting, SQL, Python About Our Team: Join the TAC team, known for its collaborative ethos, working seamlessly with a variety of specialized groups to ensure a comprehensive and seamless technical support experience. By working with these diverse teams, they ensure a holistic approach to customer service, product quality, and technological innovation, leading to a robust support infrastructure and continuous improvement in technical support services and product offerings.. Our team culture emphasizes collaboration, continuous improvement, customer-centricity, innovation, and accountability. By embedding these values into our ethos and culture, we create a dynamic and supportive environment that drives excellence and innovation while maintaining a strong focus on our customers' needs and satisfaction. Why Join Us: We encourage candidates from all backgrounds and identities to apply. We offer a supportive work environment and a competitive Total Rewards package to support you with your overall health and financial well-being. Embark on a challenging, enjoyable, and rewarding career journey with Fortinet. Join us in bringing solutions that make a meaningful and lasting impact to our 660,000+ customers around the globe.
