German-speaking Finance Collections Team Leader in Malta
vor 2 Wochen
German-speaking Collections Team Leader – Join a fast-growing international company in MaltaAre you a motivated Team Leader with a passion forcoaching people and driving high performance?Our client – a leading international company in the financial services and collections industry – is looking for an experienced German-speaking Team Leader to guide a dynamic team of over 30+ Collections Agents.If you thrive in a fast-paced environment, enjoy helping teams grow, and love turning challenges into achievements, this could be your next big career move abroadWhat You’ll Be DoingLead & Inspire the TeamManage, mentor, and develop a talented collections team of 30+ agents.Create a motivating work environment where everyone feels supported and valued.Set clear goals, track performance, and celebrate success together.Drive Performance & Deliver ResultsOversee daily operations including scheduling, workflow management, and KPIs.Provide regular coaching, feedback, and training to help your team reach new levels of performance.Ensure all collections activities meet company standards and regulatory requirements.Support Exceptional Customer ServiceHandle escalations with professionalism and empathy.Maintain strong relationships with customers and internal teams.Continuously improve processes to enhance both efficiency and customer satisfaction.Reporting & Continuous ImprovementMonitor performance metrics and analyze results to identify trends and improvement areas.Prepare performance reports and share insights with senior management.Collaborate cross-functionally to drive operational excellence.RequirementsWhat You BringProven experience leading teams of 20+ people – ideally in collections, customer service, or contact centre environments.A strong background in financial services or a related field.Excellent communication skills in German and English (both written and spoken).A hands-on leadership style with a natural ability to motivate, coach, and inspire.Confidence working with CRM systems, collections tools, and MS Office.A proactive mindset and passion for helping teams and customers succeed.BenefitsWhy Apply?You’ll be joining a company that values people-first leadership, growth opportunities, and collaboration across borders.If you’re ready to lead, learn, and make an impact in an international environment - Next Job Abroad would love to help you take this stepAdditional perksMonday-Friday scheduleRelocation package included for candidates relocating to MaltaFriday drinks at the officeAnd more
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