Customer Engineer

Who We AreApplied Materials is the global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to work beyond the cutting-edge, continuously pushing the boundaries of science and engineering to make possible the next generations of technology, join us to Make Possible® a Better Future. What We OfferLocation:Dresden,DEUAt Applied, we prioritize the well-being of you and your family and encourage you to bring your best self to work. Your happiness, health, and resiliency are at the core of our benefits and wellness programs. Our robust total rewards package makes it easier to take care of your whole self and your whole family. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our . You’ll also benefit from a supportive work culture that encourages you to learn, develop and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more about careers at Applied.What You’ll Do As a Customer Engineer (also known as Field Service Engineer) you'll serve as Applied’s direct liaison with a leading customer and quickly solve high-value problems on their behalf. By collaborating closely with our customer onsite to install, maintain, and upgrade Applied Materials equipment, and with our internal teams to improve business processes, you’ll make a significant impact on ensuring peak performance and deliver exceptional service, while becoming an integral part of Applied Materials' diverse and dynamic field team. Role Responsibilities:  Collaborate with Senior Customer Engineers/ Field Service Engineers installing, maintaining, and upgrading customer equipment Use digital analytics for troubleshooting Apply basic diagnostic techniques to assess equipment and address technical issues, with guidance from Senior Customer EngineersPerform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems (training provided) Coordinate and communicate directly with customers Fulfill additional duties, as assigned Minimum Qualifications:  Completion of a Bachelor degree, military technical training, field service experience, or trade certification Basic mechanical aptitude Willing to learn and interpret electrical and mechanical schematics Experience diagnosing and resolving basic technical challenges Effective written and verbal communication skills Basic knowledge of Microsoft Excel, Word, and PowerPoint Possession of a valid driver’s license and the ability to obtain a passport, as travel is required in this role.Able to meet all on-site requirements, including safety and environmental guidelinesPreferred Qualifications:  1–2 years of work experience in customer/field service support, or a related technical field Associate degree in electronics or engineering technologies Knowledge of pneumatics, hydraulics, electronics, vacuum, or thermodynamicsFamiliarity with hand tools and their appropriate usage, including digital multimeters Physical Requirements: This position often requires extensive walking, standing for extended periods of time, working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, working at height, lifting up to 35 lbs., the ability to distinguish between colors and working with electricity, the ability to work in an environment with noise that may be difficult for some individuals with sensitivity to noise, and the use of hand and power tools. Additionally, because this position generally involves working in a clean room, it requires the use of appropriate Personal Protective Equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields. Additional InformationTime Type:Full timeEmployee Type:Assignee / RegularTravel:Yes, 50% of the TimeRelocation Eligible:No