NOC (Network Operations Centre) Technician
vor 2 Wochen
Job Introduction
Serco has made significant contributions at ESA's European Space Operations Centre (ESOC) in Darmstadt, supporting a wide range of space missions and projects. Serco provides essential engineering, technical, and management services, playing a key role in logistics and operational support for missions. Their expertise in spacecraft operations, ground systems, and data processing has earned them recognition, including 'Best in Domain' awards from ESA. Their long-standing partnership with ESA reflects their commitment to excellence and innovation in the space sector, ensuring successful mission outcomes and advancing space exploration.
On behalf of our client, ESOC, we are looking for a skilled NOC (Network Operations Centre) Technician join our team distributed over the ESOC site, in Germany.
Main Responsibilities
As NOC (Network Operations Centre) Technician you will concentrate your activities on the following:
Operational Coordination & SupportLiaise with spacecraft and mission operations engineers, as well as external agencies and ground stations, to ensure efficient resource utilizationSupervise and coordinate scheduled support activities, ensuring seamless executionSchedule and configure ground stations and OCC facilities in real-time, including outside normal working hoursMonitor station configurations and data transmissions, ensuring performance meets operational standards Incident Management & TroubleshootingAct as the first point of contact for users of critical systems, providing initial support and troubleshootingMonitor IT systems, applications, and networks, responding immediately to anomalies or outagesLog and escalate incidents as per established procedures, ensuring timely resolutionIdentify affected services/users, communicate issues to relevant stakeholders, and initiate resolution effortsPerform first-line fault analysis, maintenance, and troubleshooting of network components (CISCO) using Ethernet and TCP/IP protocolsConduct hardware/software maintenance and remedial actions to ensure system reliability Reporting & DocumentationMaintain detailed logs of all operational activities, incidents, and resolutionsTrack anomalies, escalate issues when necessary, and follow up on incident resolutionsParticipate in user meetings, briefings, and workshops to stay aligned with operational updates Continuous Improvement & Shift WorkAdhere to predefined schedules and service levels, ensuring minimal resource impactProvide around-the-clock operational support in a rotating shift pattern with thorough handoversContribute to process and technical improvements to enhance service qualityPerform general administrative and housekeeping tasks to maintain operational efficiencySuccessful Candidate
Do you think you are the person we are looking for? See below what experience or knowledge you should bring :
Strong understanding of IT networking, including WAN/LAN concepts, technology, and troubleshooting Proficiency in PC literacy, including MS Office products Familiarity with operational environments and system monitoring Ability to perform first-line fault diagnosis, troubleshooting, and resolution Basic understanding of IT security concepts, technology, and best practices Decisiveness and accountability, with the ability to take ownership of tasks and decisions. Fluency in English (spoken and written) Strong service ethic—responsive and courteous in handling user calls Problem-solving aptitude and logical approach to troubleshooting Team-player skills, with the ability to collaborate with both technical and management personnel Availability to work in 24/7 shiftsNice to Have:
Experience with remote operations of a network of unmanned satellite ground stations or local operations/maintenance of a manned satellite ground station Understanding of ESTRACK ground station functionality, configuration requirements, and operational constraints Knowledge of ITSM tools and ITIL framework (certification is a plus) Familiarity with VMS, Unix, Console Works, NetBackup, CD-ROM production, CiscoWorks, HP-OV, CISCO Firewalls, QIP, and MS Windows operating systems Proven ability to perform linear fault-finding, diagnosis, and resolution Interest in coaching or training other staffALL CANDIDATES MUST BE ELIGIBLE TO WORK IN EU.
On Offer:
Relocation allowance: including a one-way flight ticket, transportation from the airport to a temporary hotel, and one month of paid accommodation while securing permanent housing Hybrid working model 30% subvention on Deutschland ticket Gym membership discount Participation in pension and health scheme 30 days of holiday-
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