Staff Education Services Operations Specialist

In This Role, Your Responsibilities Will Be:

Commercial Leadership & Business Growth

Own and deliver regional Education Services revenue, bookings, margin, utilization, and growth targets.
Develop and execute a multi-year regional business growth strategy aligned with corporate objectives.
Drive pipeline generation and conversion activities to achieve and exceed KPIs.
Identify new market opportunities, customer segments, and expansion strategies to increase training and certification adoption.
Lead forecast planning, quarterly business reviews, and performance reporting for regional leadership.
Proactively identify risks to target attainment and implement corrective actions to ensure business delivery.

Strategic Sales Partnership

Build trusted relationships with regional Sales Leaders, Account Managers, Customer Success teams, and Business Unit leaders.
Partner with sales teams on strategic opportunities and account planning activities to drive training attach and expansion revenue.
Influence and enable sales teams to position Education Services as a key component of customer success and digital transformation initiatives.
Participate in customer executive briefings, commercial negotiations, and strategic account reviews.
Develop and present compelling business cases and value propositions to customer leadership teams.

Channel & Distributor Management

Own the regional distributor strategy for Education Services.
Develop, manage, and grow distributor relationships to increase market coverage and revenue generation.
Establish performance metrics and business plans with distributors, monitoring execution and results.
Conduct regular business reviews with distributors and channel partners to drive accountability and growth.
Identify underperforming relationships and implement recovery or replacement strategies when required.

Authorized Training Partner (ATP) Development

Identify, recruit, onboard, and develop Authorized Training Partners (ATPs) across the region.
Establish annual business plans and performance targets for ATPs.
Monitor ATP performance against revenue, quality, utilization, and customer satisfaction KPIs.
Drive ATP capability development and certification readiness to ensure consistent delivery quality.
Lead contract negotiations, renewals, compliance audits, and performance reviews for ATP partners.
Expand the ATP network strategically to support regional growth objectives.

Customer & Executive Engagement

Build and maintain strong executive-level relationships with key customer stakeholders.
Present training and workforce development proposals to leadership teams and decision-makers.
Lead complex commercial discussions, contract negotiations, and enterprise training agreements.
Act as the escalation point for high-impact customer issues and ensure timely resolution.
Manage difficult customer situations and conflicts professionally while protecting long-term business relationships.

Stakeholder Management & Influence

Influence cross-functional teams to support regional business objectives without direct authority.
Provide regional market intelligence and customer insights to leadership, marketing, portfolio, and content teams.
Collaborate with product, marketing, and sales organizations to align go-to-market activities.
Represent Education Services in regional leadership discussions and strategic planning initiatives.

Who You Are:

You build partnerships and work collaboratively with others to meet shared objectives. You create and implement strategies that anticipate future opportunities and translate vision into business results. You communicate complex ideas clearly and effectively to diverse audiences, including executive stakeholders, and adapt your approach to gain commitment and support. You consistently achieve results, even in challenging situations, by balancing customer needs, business priorities, and long-term growth objectives.

For This Role, You Will Need:

Key Competencies

Strategic Business DevelopmentRevenue Growth & KPI AchievementChannel Partner ManagementAuthorized Training Partner DevelopmentExecutive Stakeholder ManagementCommercial Negotiation & ClosingInfluencing Without AuthorityConflict ResolutionSales Enablement & Account PlanningMarket Development StrategyBusiness Forecasting & AnalyticsCustomer Relationship ManagementEntrepreneurial MindsetResults OrientationStrong "Go-Get-It" Attitude and Growth MindsetWilling and able to travel up to 15%

Prefer