Front Office Supervisor

Come and join the A-ROSA TEAM As a member of our highly motivated crew, you will soon notice that working for A-ROSA is a unique experience. A tasteful ambience, an exciting work environment and a great sense of team spirit: that’s what makes A-ROSA such a fantastic place to work As a team, we are always there for each other. Everyone helps everyone else; everyone is dedicated and takes on responsibility independently. Working for A-ROSA means discovering Europe , and not just for our guests. Explore vibrant cities and admire breath-taking scenery with your colleagues. More than 750 employees from over 25 countries work for us on board. Our team speaks German and English, and we think internationally. Both on board and on land, our outlook is international and we foster a spirit of diversity. Your advantages with A-ROSA Swiss employment contract incl. health and pension insurance (excl. France) Outside cabin (single occupancy if available) with porthole No Basic Safety Training necessary before boarding Low additional costs for personal expenses (rent, supplies, clothing) No additional costs for uniforms or visas (at proper end of contract) Overnight berths in attractive destinations Choice of sailing area possible Fair working hours incl. rest days on board Fair holiday regulations Personal atmosphere on board and within the company Extensive induction and training at the start of the season Free language training on board at the start of the season Attractive promotion opportunities Your responsibilities Reception acting as information desk: Responsible for 24-hour service at reception and personally providing reception servicesProviding a high-quality, friendly place for passengers to go when they require tourist and general information or concierge servicesOrganising boarding and disembarkation in cooperation with the Hotel ManagerReceiving passenger complaints Official tasks: Daily checks of passenger and crew lists; issuing and sending departure noticesIssuing necessary documentsOperating the security system at reception Personal tasks: Drawing up duty rostersManaging and monitoring of subordinate staffIssuing pay slipsConducting appraisal interviews at the end of the trial period or seasonTraining/instructing staff and promoting staff with appropriate potential Administrative tasks: Responsible for general and office keys, office materials and printed matterTaking stock of office materials and printed matter at the end of each monthOrdering and monitoring office materials, all printed matter, computer systems and accessoriesMaintaining the Fidelio and MICROS systems; monitoring continual operational readiness of the entire on-board computer system in cooperation with the respective department on landSet up of staff in MICROS and FidelioCooperation with other areas Accounting tasks: Daily maintenance of reception cash book, checking and cashing up currency exchanges and passenger income with receptionMonitoring and implementing systemic currency exchanges and completing the reception cash book in accordance with the shipping line’s requirementsChecking/reviewing the reception cash register and accounts with the Hotel Manager once per voyageIssuing travel expense statements Your profile Successful completion of vocational training in the hotel industry and/or course of specialised study At least two years of professional experience in a comparable position Knowledge of Fidelio Cruise and Micros POS systems desirable PC skills including Microsoft Office software (PowerPoint, Word, Excel) Excellent knowledge of German and English, other languages desirable Experience on board ship desirable Apply now