Senior Enterprise Customer Value Manager
vor 2 Wochen
About UserlaneUserlane is a market-leading Digital Adoption Platform that empowers organizations to understand & improve the value of their technology investments. Working with some of the world's most recognizable enterprises, we identify & eliminate adoption barriers & produce a more engaging & productive software experience for employees.Your missionAs an Senior Enterprise Customer Value Manager, you will be a strategic partner for some of the largest brands globally. Collaborating across teams and geographies, you will support Userlane’s customers to understand and improve the value their organization realizes from their software investments. Using Userlane’s unique HEART framework, you will understand how employees use software and work with multiple stakeholders to improve adoption, increase employee productivity and drive value realization.Your main goals: Account retention and expansion.Develop a deep understanding of Userlane’s solutions to deliver value for our customers and drive product adoption, retention, and expansion.Consult strategic accounts on their digital transformation plans, including goal-setting, continuous measurement, and jointly defined metrics.Build and maintain strong relationships with key stakeholders within the enterprise segment, becoming their trusted advisor.Act as the customer’s advocate towards internal units of our organization to drive engagement of additional experts or further product enhancements.Analyze customer usage patterns to provide insights and drive increased engagement and satisfaction.Drive regular risk & opportunity assessments for your portfolio and forecast accordingly to make data-driven decisions.Your profileProven track record (5+ years) in customer success, consulting, or account management within a SaaS organization working with enterprise accounts.Experience managing relationships with large-scale enterprises and delivering customer-centric solutions to drive long-term value.Ability to dismantle ambiguity and deal with multiple stakeholders across different levels.Strong analytical and problem-solving skills to interpret data and translate it into actionable insights.Excellent project management, communication, and presentation skills, with the ability to engage and influence senior executives.Affinity for technology and digital transformation in conjunction with strong business acumen.Fluency in EnglishNice to have: pharma/healthcare background.What's in for youTeam & Culture: A high-performance culture with world-class leadership and a fun, engaged, motivated, and diverse team with people from over 20 countries.Market: Userlane is among the global leaders in the young and rapidly growing Digital Adoption industry.Growth: We take you and your development seriously. Take over responsibility from day one and have a real impact. In addition, we offer regular in-house training on diverse topics. Benefits: We offer flexible benefits related to Savings and Security, Health and well-being, and Lifestyle and LeisureA beautiful office centrally located in the Munich East (Neue Balan), with free drinks and many events.
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Senior Enterprise Customer Value Manager
vor 2 Wochen
Munich, Bayern, Deutschland Userlane Vollzeit 90.000 € - 120.000 € pro JahrAbout UserlaneUserlane is a market-leading Digital Adoption Platform that empowers organizations to understand & improve the value of their technology investments. Working with some of the world's most recognizable enterprises, we identify & eliminate adoption barriers & produce a more engaging & productive software experience for employees.Your missionAs an...
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Enterprise Customer Success Manager
vor 2 Wochen
Munich, Bayern, Deutschland monday Vollzeit 90.000 € - 120.000 € pro JahrDescriptionOur Munich team is growing, and we are looking for an experienced Enterprise Customer Success Manager to join usAs an Enterprise CSM, you will manage a portfolio of Enterprise customers in the DACH region, helping them implement, roll out, and achieve ROI from the product suite.You will be responsible for learning the customers' pain points,...
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Senior Value Engineer
Vor 5 Tagen
Munich, Bayern, Deutschland Make Vollzeit 80.000 € - 100.000 € pro JahrWe are seeking a Senior Value Engineer to join our growing Go to Market team. This is a highly visible, collaborative position with responsibility for the technical aspects of closing sales opportunities each quarter. As a Senior Value Engineer, it is our mission to educate and convince the customer prospect about the technical and business value Make...
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Senior Enterprise Customer Success Manager
Vor 5 Tagen
Munich, Bayern, Deutschland reev Vollzeit 80.000 € - 120.000 € pro JahrDeine Mission Bist Du bereit, mit uns den Mobilitätssektor zu elektrifizieren? Dann bewirb Dich jetzt und werde Teil unseres Teams als Senior Enterprise Customer Success Manager (all genders). Unsere Plattform verbindet intelligente Ladeninfrastruktur mit grüner Energieversorgung - mit dem Ziel, dass an jedem halb-öffentlichen Stellplatz ein Ladepunkt...
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Senior Enterprise Customer Success Manager
vor 2 Wochen
Munich, Deutschland reev VollzeitDeine Mission Bist Du bereit, mit uns den Mobilitätssektor zu elektrifizieren? Dann bewirb Dich jetzt und werde Teil unseres Teams als Senior Enterprise Customer Success Manager (all genders). Unsere Plattform verbindet intelligente Ladeninfrastruktur mit grüner Energieversorgung - mit dem Ziel, dass an jedem halb-öffentlichen Stellplatz ein Ladepunkt...
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Customer Value Associate
vor 2 Wochen
Munich, Bayern, Deutschland Tacto Vollzeit 60.000 € - 120.000 € pro JahrOur Promise: Become a Customer Value Manager within 6 monthsTheCustomer Value Manager (CVM)role at Tacto is an exciting career path where your immediate impact is visible to both you and the customers on a daily basis. It combines consulting-style problem solving, daily collaboration with customers, and strategic responsibility for driving measurable value....
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Customer Value Associate
Vor 5 Tagen
Munich, Bayern, Deutschland Tacto Vollzeit 60.000 € - 120.000 € pro JahrOur Promise: Become a Customer Value Manager within 6 monthsThe Customer Value Manager (CVM) role at Tacto is an exciting career path where your immediate impact is visible to both you and the customers on a daily basis. It combines consulting-style problem solving, daily collaboration with customers, and strategic responsibility for driving measurable...
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Customer Value Associate
Vor 3 Tagen
Munich, Bayern, Deutschland Tacto Vollzeit 50.000 € - 80.000 € pro JahrOur Promise: Become a Customer Value Manager within 6 monthsThe Customer Value Manager (CVM) role at Tacto is an exciting career path where your immediate impact is visible to both you and the customers on a daily basis. It combines consulting-style problem solving, daily collaboration with customers, and strategic responsibility for driving measurable...
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Customer Value Manager
Vor 3 Tagen
Munich, Bayern, Deutschland Tacto Vollzeit 85.000 € - 120.000 € pro JahrYour ImpactAs a Customer Value Manager, you will play a key role in shaping our customer journey to provide the best possible product experience. Your tasks will span the entire product management cycle, from expert discussions in our sales process to onboarding new customers and expanding active customer relationships. You will work closely with our sales...
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Senior Value Engineer
Vor 6 Tagen
Munich, Bayern, Deutschland 21d79a21-d85d-41e2-a06a-7cd246034a4e Vollzeit 60.000 € - 120.000 € pro JahrMake is the leading visual platform for anyone to design, build, and automate anything—from tasks and workflows to apps and systems—without the need for coding skills. We are headquartered in the flourishing tech hub of Prague, Czech Republic, and our teams are spread across the USA, UK, Germany, France, Canada, India and Chile, among other locations.We...
