Aktuelle Jobs im Zusammenhang mit Regional Customer Experience Manager - Essen - Brenntag
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Customer Service Representative
vor 2 Wochen
Essen, Deutschland Elementis Global VollzeitAbout Us Elementis offers performance-driven additives that help create innovative formulations for consumer and industrial markets, including Personal Care, Coatings, Chromium, Energy and Talc. Finding opportunities to enhance our customers’ performance is at the heart of what we do—and has been for more than 175 years. We own unique raw materials,...
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Senior Business Analyst
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Essen, Deutschland E.ON SE VollzeitAre you ready to take Customer Value Management to the next level? We're building a new team to drive Customer Value Management (CVM) across our European retail markets, and we're looking for a Senior Business Analyst to join us.In this role, you'll be the bridge between strategy and action. Working closely with our regional teams, you'll use data and...
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Senior Business Analyst
vor 4 Wochen
Essen, Deutschland E.ON SE VollzeitAre you ready to take Customer Value Management to the next level? We're building a new team to drive Customer Value Management (CVM) across our European retail markets, and we're looking for a Senior Business Analyst to join us.In this role, you'll be the bridge between strategy and action. Working closely with our regional teams, you'll use data and...
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Senior Business Analyst
Vor 2 Tagen
Essen, Deutschland E.ON SE VollzeitAre you ready to take Customer Value Management to the next level? We're building a new team to drive Customer Value Management (CVM) across our European retail markets, and we're looking for a Senior Business Analyst to join us.Ist dies die Stelle, die Sie suchen? Wenn ja, lesen Sie weiter, um mehr zu erfahren, und bewerben Sie sich noch heute.In this role,...
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Senior Business Analyst
vor 4 Stunden
Essen, Deutschland E.ON SE VollzeitAre you ready to take Customer Value Management to the next level? We're building a new team to drive Customer Value Management (CVM) across our European retail markets, and we're looking for a Senior Business Analyst to join us.Ist dies die Stelle, die Sie suchen? Wenn ja, lesen Sie weiter, um mehr zu erfahren, und bewerben Sie sich noch heute.In this role,...
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Customer Insights Manager
Vor 2 Tagen
Essen, Nordrhein-Westfalen, Deutschland opta data Vollzeit 60.000 € - 90.000 € pro JahrEssen, HybridEssen, HybridCustomer Insights Manager (w/m/x)opta data Gruppe | Essen & hybrid | VollzeitWir sind die opta data Gruppe, einer der führenden Anbieter für IT, Abrechnung und Services im Gesundheitswesen. Als familiengeführte Unternehmensgruppe mit einer offenen Duz-Kultur stehen wir für ein verantwortungsvolles und kollegiales Miteinander....
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Technical Product Manager
vor 4 Wochen
Essen, Deutschland LONGi Solar VollzeitLONGi Solar is one of the world’s largest solar technology companies, ranking first in global module shipments since 2020. With more than 40,000 employees, 30+ locations and 30 manufacturing sites globally, LONGi has broken the photovoltaic (PV) cell conversion efficiency record 16 times in a row since 2021. LONGi is the first Chinese solar manufacturer to...
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German-Speaking Customer Expert Remote from Greece
vor 4 Wochen
Essen, Deutschland EU Best Jobs VollzeitWhat you will do Deliver exceptional customer service. Perform troubleshooting. Call collect and analyze customer feedback. Escalate cases when necessary and follow up to guarantee customer satisfaction. Show empathy and professionalism in every interaction whether written or verbal. Manage customers and support them with a premium experience. Collaborate...
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Senior Director, Customer Services
vor 2 Wochen
Essen, Deutschland Brenntag VollzeitHere at Brenntag we currently have an opening for a Senior Director, Customer Services. This role will lead and steer the overall planning,development, performance and maintenance of the Customer Services agenda in BSP. Please note that this role can be based anywhere in the world, but ideally within Europe. YOUR ROLE & RESPONSIBILITIES Strategise and plan...
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Inside Account Manager Public Sector
vor 23 Stunden
Essen, Deutschland Lenovo VollzeitDescription and Requirements Are you looking for more than just a job — do you want to make an impact? At Lenovo, we’re searching for creative minds who think ahead, think differently, and think beyond. If “Different is better” is also your motto – let’s talk!As an Inside Account Manager for the Public Sector, you will be responsible for...
Regional Customer Experience Manager
vor 2 Wochen
Join a wonderful and collaborative global team in Essen by combining your technical knowledge with data protection management. YOUR ROLE & RESPONSIBILITIES As Regional Customer Experience Manager (m/f/d) for the Central Region (DACH & CEE) you will find solutions andanswers to some of the toughest, most exciting questions that enable us todeliver the best customer experience; an important strategic pillar atBrenntag. You will identify, support, and lead tangible improvements to achieveour strategy, reducing poor customer outcomes, improving service, and building customerloyalty. What you will do: You will help identify service level improvementopportunities, driving change by working with partners across the organisation.You will also join an established, dynamic team with exposure to thousands of colleaguesacross multiple markets. Reportingto the Sales & Business Development Director (DACH & CEE), you will also helpto share best practice ideas and coaching opportunities which can apply acrossthe region and will help to sharpen our service offering to our customers. Main responsibilities: Ownership or all local VOC metrics, including NPS, CSAT, CES & Issue Resolution scores. Performance management - monitor relevant metrics to identify important issues and trends. Working with stakeholders to deep dive and engineer proactive solutions Provide ongoing coaching and support to frontline staff to ensure consistent adherence to Service Excellence standards Create, engage, and motivate colleagues through the publication of regular metric reporting Develop a deep understanding of customer outcomes across all dimensions in our marketplace, through the eyes of colleagues, customers, and suppliers Deliver through others - plan, coordinate and govern workstreams. Manage relationships and collaborate with teams across the business, including local markets and regional teams, to identify areas of improvement that deliver impactful projects Discover, propose, and implement improvements to customer touchpoints Support the Sales & Business Development Director (Central) within commercial excellence initiatives. YOUR PROFILE What we are looking for: 3+ years of experience working in a fast-paced and project-based organisation Ability to inspire, motivate, and manage yourself, and those around you Proven experience in customer service, customer experience management, or related roles Strong analytical skills with the ability to collect, analyse, and interpret customer feedback data Excellent written and verbal communication skills ( german and english), with the ability to communicate complex concepts effectively A deep desire to solve real-world problems in a global B2B organisation Solid skills in MS Office Suite Qualtrics/VOC platforms Salesforce/SAP/CRM/ERP Desirable, but not required: Lean Six Sigma – Yellow/Green Belt Prince2 Modelling skills i.e., pivot tables, PowerBi Additional language skills This role is all about customers, colleagues, andrelationships. In addition, your unwavering passion for customers will beobvious. You are their champion, and guarantee they are front, and centre always. If you are passionate aboutdelivering exceptional customer experiences and have a keen eye for processimprovement, we encourage you to apply. Join our team and enjoy a career beingpart of a company dedicated to exceeding customer expectations at everyinteraction. OUR OFFER Exciting professional tasks andchallenges in a diverse and secure working environment with the world marketleader in the chemical distribution industry and DAX listed company Arrange your working hours andbreaks flexible via your flextime account; Thanks to our company's internalregulation on mobile working, your professional and private life can becombined even better Our personalized onboardingprogram, guarantees that you will be off to a quick start A competitive remunerationpackage, including holiday pay and a Christmas bonus, awaits you Take advantage of ourcompany-sponsored pension scheme Benefit from free employeeparking and convenient transport connectionsticket Our “House of Elements” offersmodern and ergonomic workplaces, an award-winning company restaurant, and aselection of complimentary coffee varieties Your well-being is very importantto us: Take advantage of our preventive health care offers, running groups, andyoga courses, and enjoy 30 relaxing days of holiday per year Stay fit and do your bit for theenvironment at the same time: Lease your dream bike conveniently via Brenntag
