Engineering Manager AI Agents

Job DescriptionAs an Engineering Manager in our AI Agents organization, you will lead and grow a team of talented engineers at the forefront of shaping how clients design, onboard, and scale conversational experiences. Whether it is streamlining self-service onboarding, building intuitive tools like our Procedure Builder, creating seamless integrations into the Zendesk ecosystem, or advancing next-generation voice agents, your team will be driving the innovations that define the customer journey from presales to Go Live. Working in the fastest-growing and most strategic area of the company, you will have a unique opportunity to build high-impact products and frameworks that accelerate Time to Value, unlock automation at scale, and transform the way businesses interact with their customers You will directly manage about 6-8 engineers from various skill sets (Frontend and Backend, AI Engineers, Researchers) and work closely with stakeholders across the department.  What you will be doing: Lead a cross-functional team, guiding them towards achieving their full potentialFoster a culture of continuous improvement and collaboration, driving your teams to innovate and continuously discover and evaluate new technologiesEmpower your team through coaching, mentorship, and skill developmentFoster a culture of micro feedback, mutual accountability, shared ownership, and a bottom up culture in close collaboration with the other Engineering ManagersEnable engineers to push for best practices inside their discipline aiming at greater productivity, cleaner code and product qualityCollaborate with fellow Engineering Managers and Chapter Leads to keep our engineering group focused and effectiveFacilitate communication between Engineers, Product Managers and stakeholders within the RnD department and across the business, fostering understanding and alignmentAccountability for for the delivery and product quality in your teamWhat you bring to the role:Enthusiastic mentor with the ability to inspire teams, fostering professional development and empowering teams to reach their full potentialStrong technical background and professional experience developing and maintaining complex architectures Proven track record of successfully managing and motivating engineering teams, driving them towards achieving ambitious goalsExperience scaling teams and leading engineering teams through changeUnderstanding the value of diverse perspectives and actively seeking input from others to achieve optimal outcomes, acknowledging that your own viewpoint may not always be the bestYou excel in facilitating discussions and communicating with various stakeholders, ensuring clarity and alignment across teams and departmentsExperience working in collaborative teams,leveraging practices like pair programming and code reviews to promote knowledge sharing and enhance team performanceStrong expertise in iterative development and balancing risksCommitment to Quality and a deep understanding of how to achieve and maintain it within complex architectures and software designsAbout ZendeskZendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth. More than 100,000 paid customer accounts in over 150 countries and territories use Zendesk products.  Based  in  San  Francisco,  Zendesk  has operations  in  the  United  States,  Europe,  Asia,  Australia,  and  South  America.Interested in knowing what we do in the community? Check out the to learn more about how we engage with, and provide support to, our local communities.