Director of Customer Success Management
Vor 3 Tagen
Job DescriptionYour jobStrategic Leadership: Define and execute the vision and strategy for the Customer Success Management function at TOPdesk.Team Building & Management: Lead, coach, and expand a growing team of Customer Success Managers in the Netherlands and Germany.Customer Impact: Ensure the CSM team delivers measurable outcomes for customers through adoption, value realization, and expansion opportunities.Cross-functional Collaboration: Partner with Sales, Account Management, Product, and Support teams to ensure seamless customer experiences and drive continuous improvement.Operational Excellence: Establish scalable processes, tiered engagement models, and best practices for customer success management.Metrics & Outcomes: Own and track performance against key metrics such as retention, expansion, and customer health.Voice of the Customer: Represent customer needs and insights internally, driving product and service improvements.QualificationsYour profileProven leadership experience in Customer Success Management or related roles.Strong background in building and scaling teams, ideally across multiple locations.Strategic thinker with the ability to translate customer needs into measurable business outcomes.Excellent collaboration and communication skills across teams and regions.Experience with SaaS, software adoption, and customer lifecycle management.Fluency in English; Dutch and/or German is a strong plus.Additional InformationWhat we offerPermanent employment contract and 30 days of annual vacationPleasant working atmosphere with flat hierarchiesOpen working atmosphere in an international environmentFlexible working hours within a modern working environmentPossibility to work remotelyWell-founded onboarding by a buddyTime for individual training opportunities to further develop your personal strengthsJoint employee events and team building measuresEmployee subsidy for gym membershipCompany health measures such as health days or fresh fruitFree drinks (coffee, tea, water)Gifts on special occasions, e.g. anniversaryMonthly tax-free payment in the form of a MastercardPossibility of time off (sabbatical)Quality time together (table football, table tennis table, massage chair)Corporate benefitsVacation bonusGot excited? If so, send us your CV and a cover letter using the job application form. In need of some inspiration for your cover letter? We are curious about your technical background and leadership experience. Next to that, we want to know why you want to work in this role at TOPdesk. If you have any questions, your contacts Michelle Dhom and Fabienne Even are available by e-mail at jobs@topdesk.de or by phone at +49 (0) 63162400-444.* We welcome applications from all interested parties, regardless of their ethnic and social background, age, religion, gender, disability, and sexual orientation or identity.#LI-MD1
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Director of Customer Success Management
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