IT & Digitalization Specialist (m/w/d) 1-3 Level Support

Your responsibilitiesPosition Overview:We are looking for a dedicated and versatile IT & Digitalization Specialist to serve as the main IT contact for the Midea Europe Research Center (MERC), based in Stuttgart. In this key role, you will manage local IT operations across all support levels (1st, 2nd, and 3rd), introduce and maintain EDP systems, support AI applications, and deliver software trainings. Working closely with international IT colleagues, you will play a vital role in driving digitalization initiatives, optimizing infrastructure, and ensuring smooth cross-border IT processes. If you’re service-oriented, tech-savvy, and enjoy working in both local and global contexts, we’d love to hear from you.Your Responsibilities:Act as the main IT contact, coordinate local IT operations and serve as liaison to the global IT team Provide 1st, 2nd, and 3rd level support for hardware, software, and network-related issues Introduce and maintain EDP systems, support AI applications, and deliver software trainingsSet up, configure, and maintain workstations, mobile devices, and peripherals Manage user accounts and access rights (e.g., Active Directory, Microsoft 365) Document support cases, solutions, and IT procedures Collaborate with international IT colleagues on system upgrades, rollouts, and cross-border projects Advise on and implement improvements to local IT infrastructure Drive digitalization initiatives and contribute to infrastructure optimization Support and maintain software tools used in laboratory environments Apply programming and database skills to automate tasks and integrate lab systems Help ensure IT security and compliance standards are metYour profileDegree in Computer Science, Information Technology, or a related field (e.g. dual education) Solid skills in administering operating systems (Windows, macOS, Linux) for both clients and servers Experience with network technologies and protocols Familiar with IT tools and systems (e.g., Microsoft 365, ticketing systems, remote support tools) Programming experience (e.g., Python, Java) and basic database knowledge (e.g., SQL)Strong problem-solving skills and a hands-on mentalityAbility to take ownership of local IT operations and act as a reliable point of contact Comfortable working in international teams and across cultural boundaries Interest in driving digital transformation and improving IT infrastructure Excellent communication skills in English (both written and verbal); Chinese and/or German is a plus Help ensure IT security and compliance standards are metWhat we offerAn international working environment and agile teamworkGoal-oriented and collaborative organizational cultureFlexible working hours with Hybrid working systemOpportunities to contribute to real projects and grow your skillsA chance to be part of a forward-thinking and tech-driven companyEmployee benefit programs (such as lunch benefit, company doctor, pension plan)Contact detailsIf you would like to be part of the Midea success story, please apply via our online portal with your application documents (cover letter, CV, references, salary expectations and earliest possible starting date).About usMAKE YOURSELF AT HOME - With this slogan, Midea Group has been committed to enriching households and people's lives through innovative technologies and products for over 50 years. Through continuous development, Midea Group is now a global leading technology group in consumer electronics and air conditioning, robotics, industrial automation and logistics. Every day more than 190,000 employees from over 200 countries develop products and solutions for the world of tomorrow.Midea Europe GmbH is a subsidiary of the Midea Group. With products of the brands Toshiba, Midea, Comfee we offer surprising solutions for our customers in Europe. Rapid growth, daily challenges and opportunities motivate our employees to help shape the Midea success story.