Field Service Technician – Robotics

The Role: What to expect Join our Deployment team and help bring cutting-edge robotics and IoT solutions to life at our customer sites. You’ll be the key link between our technology and real-world operations – ensuring our robots are safely installed, connected, and ready to perform.Role Responsibilities: What you will doTravel to customer facilities to install, configure, and commission idealworks robots, fleet management and IoT devices. Connect and test power, sensors, and communication wiring, ensuring safe and reliable operation. Set up and configure network infrastructure to integrate robots with the fleet management system. Perform on-site testing, calibration, and troubleshooting of robots and connected systems. Collaborate with central technical teams to document setups, report issues, and suggest improvements. Provide operator training and on-site support to customer teams. Maintain clear and detailed records of commissioning activities and configurations. Role Requirements: What you need to succeedStrong interest in computers, robotics, and electrical systems. Basic experience with low-voltage electrical work, wiring, or sensors. Hands-on knowledge of network setup (LAN/Wi-Fi, IP addressing, routers, switches). Confident using Linux systems and command-line tools. Strong problem-solving, troubleshooting skills and organization skills.Customer facing skills to present complex processes of logistics automation in an understandable way.Fluent in English (B2,C1,C2) and also in German (C1,C2). You have a class B driver's license valid in Germany and willingness to travel 80–100% of the time. Nice to havePrevious experience as a field technician, IT support, or electrical installer. Training as mechatronics technician or similar Familiarity with industrial or warehouse environments. Ability to read electrical or network diagrams. Why idealworksAt idealworks, you will find an international working environment and become part of an experienced, open team where mutual trust counts. You will feel at home from the very first secondExperience a first-hand start-up feeling and flat hierarchies with varied and responsible tasks that you work on independently.Look forward to hybrid working model with 30 vacation days per year and various opportunities to balance your free time, family and job.For your commitment to helping us achieve our mission, you will not only be rewarded with appreciation, but also with above-average pay including a bonus scheme and an annual personal development budget.We offer exciting corporate benefits, an attractive company pension scheme and regular team events.Our modern office is easily accessible by public transport, bike and car and offers numerous catering options for relaxed lunch breaks with your team.Driven by our unique corporate culture, the five values "passion for results", "wellbeing", "personal growth", "trust" and "being and acting as one team" determine our daily actions and cooperation.About usAs a forward-thinking deep tech company, idealworks has been enabling the future of logistics and industrial automation since November 2020. Its flexible, scalable robotics ecosystem, featuring the intelligent automation platform AnyFleet for seamless mobile robot integration, the CE-certified autonomous mobile robot (AMR) iw.hub, the simulation technology iw.sim, and the advanced robotics operating system iw.os, is reshaping intralogistics processes for companies globally. Emerging from its roots as a BMW Group spinoff, idealworks is committed to driving efficiency and operational optimization in a rapidly evolving automation landscape.