Automotive Technical Helpdesk Specialist
Vor 3 Tagen
Job DescriptionAre you passionate about automotive technology and electric vehicles? Do you enjoy solving complex technical problems and helping others succeed? Are you ready to make a real contribution to the automotive world?We are looking for an Automotive Technical Helpdesk Specialist to support our expert team—providing technical advice to dealers and independent workshops on diagnostics and repairs. This is your chance to be at the heart of automotive innovation and help technicians deliver excellent service.Your responsibilities:Provide technical support for various systems, focusing on diagnostics and root cause analysisGuide dealers through repair processes and ensure accurate case documentationTake ownership of cases from opening to resolution or escalation—with clear and professional communicationResearch technical documentation, manuals, and solution databases to support problem-solvingCollaborate with workshop technicians and internal contacts to resolve complex technical issuesMonitor and manage open cases through active follow-upEscalate cases when necessary—with complete and correct documentation of all relevant informationCommunicate product issues and contribute to continuous improvement initiativesCarefully analyze and provide complete information before escalating or forwarding casesSupport dealer staff by identifying training needs and skill gapsBuild strong relationships with dealers and workshop teams to improve service qualityContribute to customer satisfaction through high-quality diagnostic and repair supportQualificationsWhat you ideally bring:A degree in automotive engineering or equivalent professional experienceSolid knowledge of vehicle mechanics and electric vehiclesExperience in technical support or workshop diagnosticsFamiliarity with diagnostic toolsAbility to read technical drawings and interpret measurement dataAnalytical thinking, structured working style, and customer orientationFluent language skills in Turkish and English, ideally also in GermanA general competency test/assessment in vehicle diagnostics will be part of the selection processShape the future of automotive service with us. Apply now and become part of a team that values expertise, collaboration, and customer satisfaction.Additional InformationMSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.
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