POS Implementation Consultant

Vor 2 Tagen

Munich, Deutschland Shiji Group Vollzeit

Job DescriptionTo support our Infrasys Team, we're looking for an Implementation Consultant, who will provide  technical consultancy to our hospitality customers within Europe and the UK and will be responsible for  installing, training and supporting our hospitality platform products as well as providing excellent  customer care and maintaining healthy relationships with our current and future customers in an  environment where every staff member is passionate about going the extra mile.       Infrasys is the leading Food & Beverage enterprise solution provider and a one-stop hospitality platform  with service-oriented architecture that simply combines POS, reservation, membership and menu on  one platform. An extremely agile and scalable platform, it is suitable for single restaurant to  international group with many outlets around the world. What you will do:Install Infrasys Cloud and related products on customer site   Analyze customer needs and configure the system by observing the Major Account standards   Configure the system to meet country specific legal fiscal requirements   Ensure multiple user, and service model concept meets the customer operational workflow   Provide possible solutions for functional gaps and work closely with the Product Management to archive project targets   Train the staff in the best and most practical use of the software   Report accurate project status and act proactively to achieve the project goal   Take the customer site live and provide technical support after going live   Be the technical point of contact for the customer during the project life-cycle and answer any operational and application requests in a timely manner   Assist Product Management to test new releases and new functions   Perform Release updates if required   Support the support organization while not with the customer   Provide pre-sales support to the regional sales team QualificationsHospitality Business background or working record in a similar role   You have the same passion for the Hospitality industry as our customers' passion to serve their guests  Strong analytical, organizational, communication and people skills required   Ability to adapt quickly to new technologies, products and procedures   Ability to work and thrive in a multi-tasked and fast-paced environment   Ability to quickly learn the company’s various IT solutions; and able to handle system installation   Experience with hotel property management systems is a plus  Professional “get it done” attitude and work ethic   Fluent in English and one additional language of the region   Willingness to travel 60% to 90% of the time across Europe & UK Additional InformationExciting job within a creative environment and the opportunity to make a real impact on the business. Grow your experience with web and cloud technologies in a very innovative technology environment. Friendly, motivated and talented multicultural team. Opportunities to grow and develop with Shiji. Training to meet role requirements. 

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